Punit Russawa

Experience

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  Testing Electrical Standard Laboratory and R&D Institute

  Dec 2014 - Oct 2016

  Jr. Technical Manager

  • • Led a team of 8 engineers and technicians, fostering a culture of accountability and excellence, resulting in a 25% improvement in project delivery times and a 15% increase in overall team productivity. • Oversaw the technical aspects of project development, including problem resolution and system maintenance, by applying analytical thinking and attention to detail.• Provided guidance, supervision, and performance management, ensuring the team's technical growth and project success.• Managed vendor relationships, negotiated contracts, and ensured timely product and service delivery, resulting in cost savings of 10% and a 15% reduction in project delays. Show less

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  P. Tej Calibration Centre

  Nov 2016 - Aug 2021

  Quality Engineer

  •• Conducted rigorous quality inspections and root cause analysis to identify reasons for failures and errors in manufacturing processes, demonstrating a keen eye for detail and analytical thinking.• Generated detailed reports on non-conforming materials, contributing to 30% fewer defective products and providing crucial data for process improvements.• Organized and participated in quality audits, ensuring compliance with ISO 17025:2005 standards and maintaining adherence to quality control protocols.• Collaborated with management to identify areas for improvement, utilizing data-driven insights to make informed decisions that led to a 20% increase in overall product quality and a 10% boost in production efficiency. Show less

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  Teleperform

  Oct 2021 - now

  End User Support - Technical

  •• Conducted incident resolution including prioritization and escalation to address customer financial queries while also identifying opportunities for data-driven improvements.• Collaborated with cross-functional teams to analyze and improve financial application workflows, reducing incident resolution times and enhancing overall efficiency.• Implemented data-driven process improvements, resulting in a 8% reduction in incident resolution times and a 15% increase in customer satisfaction scores.• Identified and implemented process optimization strategies that enhanced the customer experience and reduced operational costs, resulting in a 10% improvement in efficiency.• Collaborated with stakeholders to create and maintain a knowledge base of best practices, ensuring consistent and efficient support processes. Show less