Racheal Reed

Experience

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  Shandeez Restaurant

  Feb 2013 - Jan 2015

  General Manager

  - Managed front end and back end staff- Employee scheduling and performance management- Staff recruitment and training- Payroll and financial reporting

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  The University of Texas at Austin

  Jul 2016 - Jan 2018

  Interdepartmental Assistant

  - Interdepartmental communication- Established and recorded employee handbook - Created Lockout-Tagout safety protocols- Created 3D modeling on SketchUp- Assisted welders and electricians with material prep- Assisted scientists with interpreting plans

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  Renewal by Andersen

  Jan 2018 - Jul 2018

  Internal Sales Representative

  - Coordinated appointments for sales representatives - Kept thorough records of calls and appointment inquiries for future use- De-escalated customers and coordinated departments to resolve conflict- Converted potential leads into sales with intimate knowledge of the company and product

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  Austin Chiropractic Neurology

  Aug 2018 - Aug 2019

  Administrative Assistant

  - Administrative work – Front Desk- Created an employee training manual which significantly decreased training time for future assistants- Provided excellent customer service- Maintained office cleanliness and upkeep- Managed phone and email- Coordinated appointments and maintained schedule

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  Texas State University

  Dec 2019 - May 2021

  President of the NTSO

  - Led the Non-Traditional Student Organization of Texas State for 2 semesters as President and 1 semester as Vice President- Consistently increased membership numbers by a minimum of 24.66% per semester despite the global pandemic- Created a system of organization and maintaining historical documentation- Created engaging student involvement programming - Conducted administrative work and form filling- Maintained expense budgeting and clubhouse upkeep

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  Randalls Food Market

  Jun 2020 - Oct 2021

  Front End Manager

  - Managed employees and scheduled daily breaks- Trained employees and new managers, creating a written guide to assist- Maintained correct and efficient operation of all cash registers- Oversaw customer returns, exchanges, and check authorizations

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  SaferKid

  Feb 2021 - Apr 2022

  Information Technology Support Staff

  - Assisted customers with technical support through ticket system, averaging 10 tickets per hour- Provided customer service support via support phone calls- Created PDFs to assist customers with complex setup to decrease drop-off rate

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  General Assembly

  Oct 2021 - Feb 2022

  UX Design Fellow

  Full-time immersive student in the User Experience Design program that included over 480 hours of professional training over twelve weeks. - Worked individually and in teams to complete multiple sprint projects, including a final project working with a client. - Learned hands-on materials such as Figma, FigJam, Notion, Slack, and Maze testing.

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  Expat Tax Online

  Feb 2022 - Apr 2022

  UX Auditor

  - Created a Statement of Work with client- Conducted UX audit of client's website to generate solutions- Created stylesheet for client's website- Generated solutions to improve user satisfaction and address problematic site issues

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  Cvent

  Apr 2022 - now

  Product Designer II

  - Collaborate with product managers to develop product design concepts and pinpoint user needs and pain points - Conduct User Research, including competitive analysis, client surveys, and conducting 1x1 user interviews- Present findings of research and implement design changes based on feedback- Host design critiques with leadership and developers early and often during the design process- Set schedules for project completion and communicate workload and progress to product owners- Troubleshoot any design problems that may arise during the development process- Analyze how a new product satisfies market needs and consumer preferences and create a backlog for design iterations when needed- Stay up to date on current industry trends and market conditions- Coordinate with other design team members to ensure consistent design experiences across product linesI was also very fortunate to complete Accessibility Training through Deque University thanks to Cvent! Show less