Alejandro Sanchez

Alejandro Sanchez

Assistant Store Manager

Followers of Alejandro Sanchez434 followers
location of Alejandro SanchezRaleigh, North Carolina, United States

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  • Timeline

  • About me

    Technical Support Engineer, MPS at Red Hat, Inc.

  • Education

    • El Rancho High school

      2001 - 2005
      High school diploma Art/Art Studies, General

      Activities and Societies: Chess club, art club

    • The Art Institute of Pittsburgh-Online Division

      2013 - 2016
      Bachelor of Arts (B.A.) Graphic Design
  • Experience

    • Champs Sports

      Aug 2007 - Aug 2011
      Assistant Store Manager

      Assisted in managing a $1.5million store reach and exceed sales goals. Managed a team of 8, developing their skills and sales success through one on one coaching. Trained new hire employees to follow company policies and sales techniques, as well as out of the box thinking, leading to increased company revenue through innovative sales techniques. Exceeded inventory loss prevention, inventory audits and inventory shipments. Lead store in sales and goal aquisition.

    • Wells Fargo

      Jun 2011 - Sept 2013
      Bank Teller

      Handled cash transactions, generated warm leads to bankers, leading to increased company revenue. Provided Spanish translation for bankers and assisted in upsale success. Protected company assets through loss prevention techniques by carefully analyzing check and cash deposits thus preventing fraud.

    • Seterus,Inc

      Sept 2013 - Apr 2014
      Loss Mitigation Bilingual Specialist

      Assist customers stay in their home through inovative solutions such as loan modifications and refinancing options. Create warm leads for retention or liquidation departments according to customer needs, helping customers avoid forclosure, thus aleviating further financial and credit burden

    • Red Hat

      Mar 2014 - now

      Provide support for customers from Canada, the US and Latin America via phone, and email. Assist with account and subscription questions, and basic technical support.

      • Associate Technical Support Engineer

        Sept 2019 - now
      • Associate Technical Support Engineer

        Mar 2014 - now
      • Operations Lead for Customer Service Americas and CSS

        Mar 2014 - Mar 2014
  • Licenses & Certifications

    • Getting Things Done

      LinkedIn
      Jul 2024
      View certificate certificate
    • Red Hat Certified System Administrator (RHCSA)

      Red Hat
      Oct 2019
    • Red Hat Certified Engineer (RHCE)

      Red Hat
  • Volunteer Experience

    • Hispanic outreach

      Issued by Fiesta del Pueblo on Sept 2012
      Fiesta del PuebloAssociated with Alejandro Sanchez