Alejandro Sanchez

Experience

• 

  Champs Sports

  Aug 2007 - Aug 2011

  Assistant Store Manager

  Assisted in managing a $1.5million store reach and exceed sales goals. Managed a team of 8, developing their skills and sales success through one on one coaching. Trained new hire employees to follow company policies and sales techniques, as well as out of the box thinking, leading to increased company revenue through innovative sales techniques. Exceeded inventory loss prevention, inventory audits and inventory shipments. Lead store in sales and goal aquisition.

• 

  Wells Fargo

  Jun 2011 - Sept 2013

  Bank Teller

  Handled cash transactions, generated warm leads to bankers, leading to increased company revenue. Provided Spanish translation for bankers and assisted in upsale success. Protected company assets through loss prevention techniques by carefully analyzing check and cash deposits thus preventing fraud.

• 

  Seterus,Inc

  Sept 2013 - Apr 2014

  Loss Mitigation Bilingual Specialist

  Assist customers stay in their home through inovative solutions such as loan modifications and refinancing options. Create warm leads for retention or liquidation departments according to customer needs, helping customers avoid forclosure, thus aleviating further financial and credit burden

• 

  Red Hat

  Mar 2014 - now

  Provide support for customers from Canada, the US and Latin America via phone, and email. Assist with account and subscription questions, and basic technical support.

  • Associate Technical Support Engineer

    Sept 2019 - now

  • Associate Technical Support Engineer

    Mar 2014 - now

  • Operations Lead for Customer Service Americas and CSS

    Mar 2014 - Mar 2014