Maria Rubiales Mancheño

Experience

• 

  Rausa

  Oct 2002 - Jul 2005

  Background Verification Analyst
• 

  Hays

  Jul 2005 - May 2010

  Responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them:• Hold responsibility for the effective on-boarding of new clients;• Focus on growing and developing existing clients, together with generating new business;• Write business plans for all current and opportunity tender business;• Act as the key interface between the customer and all relevant divisions;• Give advice to customers regarding product options;• Maintain knowledge of new and existing products, as well as report competitor activities and systems;• Ensure customer satisfaction;• Identify opportunities to up-sell, organize and lead periodical account reviews;• Effectively communicate with all departments to resolve customer issues;• Maintain a database of current and potential clients;• Provide substantial information relating to sales plans and reports. Show less Hays is a leading global company in qualified, professional and skilled recruitment. It employs 7,840 staff in 239 offices across 33 countries and 20 specialisms. My main responsibilities were:• Use sales, business development, marketing techniques and networking in order to attract business from client companies;• Visit clients to build and develop relationships;• Develop a good understanding of client companies, their industry, what they do and their work culture and environment;• Advertise vacancies by drafting and placing adverts in a wide range of media, for example newspapers, websites, magazines;• Use social media to advertise positions, attract candidates and build relationships with candidates and employers;• Identify and approach suitable candidates who may already be in work;• Use candidate databases to match the right person to the client's vacancy;• Receive and Review applications, managing interviews and tests and creating a shortlist of candidates for the client;• Request references and checking the suitability of applicants before submitting their details to the client;• Brief the candidate about the responsibilities, salary and benefits of the job in question;• Prepare CVs and correspondence to forward to clients in respect of suitable applicants;• Organise interviews for candidates as requested by the client;• Inform candidates about the results of their interviews;• Negotiate pay and salary rates and finalise arrangements between client and candidates;• Offer advice to both clients and candidates on pay rates, training and career progression. Show less

  • International Consultant

    Jul 2009 - May 2010

  • Key Accounts Manager

    Jul 2007 - Jul 2009

  • Recruitment Consultant

    Jul 2005 - Jul 2007
• 

  Atos

  Jul 2012 - now

  Responsible for assigning the right people to the right projects at the right time, managing employees currently in the workplace and determining hiring needs based on each project’s requirements by coordinating capabilities and workload.MAIN RESPONSIBILITIES- Build strong rapport with members of the department I support, in addition to partnering with functional and operations leadership and/or key vendor contacts. - Host weekly check-ins with key stakeholders to ensure efficient assignment of all projects.- Identify excessive or under-utilization of talent, and solve any potential resource gap areas. - Identify skills to career aspiration matches of individual contributors to the appropriate projects. - Balance workload across internal teams, freelancers and agency/vendor partners. - Support my partners with periodical planning by forecasting future hiring and freelance needs based on provided roadmaps. - Ensure the successful on-boarding/off-boarding of all employees (FTE, vendors and freelancers). - Shape resource management tools, systems and templates- constantly striving to improve processes and workflow standardization.SKILLS- Proven exerience in a project management role. - Solid knowledge of digital processes and the creative process - particularly in areas such as design, conceptual advertising, and interactive.- Feeling comfortable working in a dynamic and fluid environment and ability to understand complex project requirements, briefs, and recognize potential risks and dependencies relevant to resourcing.- Being a curious, flexible problem-solver. Fair, kind, collaborative and a trusted confident of confidential and sensitive information.- Extraordinary communication and social skills. The role requires a high level of patience, diplomacy and fortitude and a strong voice in a fast-moving environment.- Willingness to take risks, fail, and learn from mistakes. Show less Responsible for planning, executing and evaluating projects according to predetermined timelines and budgets. Building and managing project teams, reporting to the project client and stakeholders and ensuring quality control throughout project life cycles are central to this position.MAIN RESPONSIBILITIES:•Work with project client and stakeholders in order to complete project charter outlining scope, goals, deliverables, required resources, budget and timing.•Complete work breakdown structure to estimate effort required for each task.•Provide a project schedule to identify when each task will be performed.•Clearly communicate expectations to team members and stakeholders.•Act as a mediator between team members and stakeholders.•Resolve any issues and solve problems throughout project life cycle.•Effectively manage project scope by ensuring any changes are documented and approved with project change request forms.•Determine if external staffing or contractors will be required to complete project plan.•Track and report project milestones and provide status reports to client.•Lead, coach and motivate project team members on a proactive basis.•Determine how results will be measure and complete post-project evaluation.•Develop tools and best practices for project management and execution.PERSONAL SKILLS:• Experience working in a team-orientated, collaborative environment.• Rapidly adapt and respond to changes in environment and priorities.• Excellent communication, leadership, problem solving and analytical skills.• Ability to elicit cooperation from senior management and other departments. Show less Responsible for the planning, scoping, implementation and operation of assigned Games Management Systems (GMS), including systems within the following functional areas: Accreditation, Sports Entries, Volunteer & HR, Accommodation, Transport, Uniforms, Catering, VIP & Protocol, Medical and Logistics.MAIN RESPONSIBILITIES:•Work closely with end users in the preparation of scope definition documents, ensuring documents clearly gather detailed business requirements, functional & technical specifications and testing processes;•Project management, ensuring systems implementation in accordance with agreed project plans.•Manage and coordinate contractors/suppliers in the delivery of GMS;•Plan, develop and execute general testing, user acceptance testing and quality assurance of GMS to ensure deliverables and expectations are met;•Establish and maintain strong working relationships within all areas of the organization and external stakeholders;•Develop and maintain appropriate documentation, including manuals, policies & procedures to support GMS;•Plan, develop and coordinate training required by end users in GMS;•Decommissioning of GMS following the event, including archival of data & records in accordance with agreed timelines;•Preparation of post-Games reports.PERSONAL SKILLS:•Experience of producing policies & guidelines;•Ability to work within a multi-disciplinary organization;•Strong analytical and prioritization skills, along with a high level of organization and an ability to priorities simultaneous demands;•Ability to identify innovative options that improve applications.PROJECTS:•2nd Asian Beach Games (Muscat, Oman)•XVI Panamerican Games (Guadalajara, Mexico)•XVI Parapanamerican Games (Guadalajara, Mexico)•10th Qatar Total Tennis Open (Doha, Qatar)•IPC Athletics European Championships (Stadskanaal, Holland)•Qatar Exxon Mobil Open 2013 (Doha, Qatar)•15th FINA World Championships (Barcelona, Spain)•X South American Games (Santiago, Chile) Show less Reporting to the Central Operations Manager during non-Operational period and to the DM Games during Operational period, my key tasks were:•Supervise the Service Desk;•Ensure all incidents are logged in the IT Service Management tool;•Manage a team of service desk analysts and ensure that agreed targets are met and appropriate quality standards achieved;•Ensure that the service desk team has the appropriate skills to deliver the required target performance;•Train service desk staff to ensure that support is provided in a consistent manner;•Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support;•Develop and implement robust processes to ensure that a high quality service is provided to the customers;•Produce the Service Desks policies, procedures and check lists;•Implement staffing and scheduling models to ensure guaranteed coverage to the business;•Design and develop an enhanced reporting structure which ensures the early identification of issues and ensures minimum risk to the project;•Define and implement escalation procedures;•Customize the call management system tool where appropriate;•Maintain a high level accuracy for data stored in the call management system tool;•Analyze service desk activity and make recommendations to increase efficiency and effectiveness;•Interface to users/customers who have complaints regarding the delivery of service. Deal with these complaints effectively and recommends corrective action to avoid subsequence occurrences.All these tasks should be focused on:•Ensuring the full success of the Games Operations;•Ensuring the best level of service is provided to the Service Desk customers;•Reusing, as often as possible, existing material and procedures from previous Olympic Games;•Building and/or enlarging the material to be used at the following Olympic Games;•Providing an excellent service to customers. Show less

  • Bid Manager & Compliance Officer

    Nov 2021 - now

  • Resource & Workforce Manager

    Aug 2018 - Oct 2021

  • Project Manager

    Apr 2014 - Jul 2018

  • GMS Onsite Manager @ MSL Tecnology

    May 2010 - Apr 2014

  • Games Web Results Expert for Sochi 2014 Winter Olympic Games

    Feb 2014 - Feb 2014

  • Service Desk Manager for London 2012 Olympic & Paralympic Games

    Jul 2012 - Sept 2012