Heather Stone

Experience

• 

  Manteno Animal Hospital

  Jul 2005 - Aug 2008

  Kennel assistant/Veterinarian assistant

  Operated diagnostic equipment such as radiographic and ultrasound equipment.•Monitored animals recovering from surgery and notified Veterinarian of any changes.•Processed client payments, sent invoices and placed confirmation of visit calls.•Adhered to high standards of safety, cleanliness, and professionalism.•Recording and charting procedures as well as monitoring anesthesia.

• 

  Centrue Bank

  Sept 2008 - Mar 2015

  Head Teller

  Microsoft Excel, Microsoft word, PowerPoint, Outlook, Windows.•Received regional branch recognition award through true blue for outstanding customer service.•Train Co-Workers and new employees. •Maintain both management and supervisor roles.•Call center duties•Scheduling employee hours.•Notary public •Researched and resolved customer issues on personal savings, and checking accounts.•Adhered to Centrue Bank’s security and audit procedures.•Maintained confidentiality of bank records and client information.•Processed cash withdrawals, sales referrals and promoted bank services. Show less

• 

  Applied Systems

  Mar 2015 - now

  Customer Support | Team Manager/ TAM - Epic Bench

  • Work with TAM, Epic, Doris products• Advanced knowledge working with Microsoft Office• Proficient with Salesforce and Confluence• Experience with Exchange, IMAP, and POP3, Office365 email accounts• Windows (XP-11)• Basic knowledge of Windows Servers.• Communicate in a professional and courteous manner• Monthly one on one reviews for support team• Conduct monthly team meetings for TAM and Epic• Customer service, regional supervisor duties and customer quality checks• Adhered to high standards of safety, security, and professionalism• Continuously exceeded stats/goals across the team• Mentoring new employees• Meet deadlines for set goals• Lead training courses for software support and accounting• Work closely with Sales and our customer's needs• Monthly Epic Yellow|Red meetings• 24/7 Support - TAM server migrations | TAM Updates• Cloud Connection Latency Project; alongside IT Support • Lead owner of Server Migration hold projects Show less

• 

  Right on Target

  Feb 2021 - now

  Assistant Manager

  • Assist with managing 6+ employees • Maintain productive relationships with new and established customers• Rebuild and formulate reports for audits• Promote and efficiently execute instructional programs such as a 16-hour State required CCW course, a Women’s handgun and Self-defense fundamentals course and a State required CCW renewal course• Instruct live range time • Demonstrate to new and existing client’s proper firearm safety rules and etiquette while on range and within classroom• Firearm sales following proper State laws and background checks• Safely handle all possible firearm malfunctions• Operate and maintain buildings POS software and Server• Keep building sanitary and neat• Perform end of day secured inventory shelving Show less

• 

  USCCA

  May 2021 - now

  Instructor

  Instruct fundamentals of women's basic fundamentals and shooting skills, home defense as well as concealed carry and renewals.