Experience

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  Orange business services

  Oct 2008 - Mar 2013

  Technical consultant
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  At&t

  Feb 2013 - Feb 2015

  Senior technical associate
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  Genpact

  Mar 2015 - Sept 2019

  Principal consultant

  • Preparing all project related documents like HLD, LLD, as well as documenting during project implementation, post project delivery for Project Sign- off on time.• Determine new business opportunities, design and deliver solutions and proposal for Cisco related projects.• Responsible to manage a 2nd level technical team working on 24*7 to perform incident and change management activities to meet contractual SLAs.• Aligning teams with right priorities, setting goals & objectives, performance management, and engaging in talent-development.• Provides timely feedback to upper level management, both Genpact and customer on all Major incidents.• Feedback includes but is not limited to incident descriptions, executive summaries, detailed timelines, action plans, workarounds and resolution of incidents • Carrying out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Show less

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  Diligent tech india pvt. ltd.

  Oct 2019 - Jan 2021

  Senior network engineer

  • Implementing lean ideas which in result helped in delivering the best customer support and generating revenue.• Steering the successful rollout of project with accountability of defining scope, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies and evaluating risks as per pre-set budgets.• Familiar with the implementation of Cisco UCS servers, installing VMWare ESXi Host servers\Virtual Center Server & the setting up of networking on Linux 5 or above servers.• L3/L4 support to manage Cisco Unified Communication / Video Collaboration systems includes CUCM, CUC, VCS environment, Expressways, TMS, CUBE/Voice Gateways – (H.323, SIP, and MGCP).• Preparing SOPs and conduct training sessions for clients• Ensure quality of all deliverables, champions appropriate use of intellectual property and proven practices in the engagements delivered, and serves as an escalation point for team members while ensuring policies, process and guidelines are followed.• Handle and take ownership of technical escalations, lead and guide L1 & L2 teams in event of crisis. Show less

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  Shell

  Mar 2021 - now

  Service assurance manager - enterprise network

  • As part of Service Assurance role, provides quality assurance of the corporate network by taking a holistic view of individual project designs to ensure network integrity, effective operation while meeting the business requirement cost effectively. • Liaise with Implementation Team (CIT) and Operations Team, Assurance to ensure a smooth transition to support and gather feedback on implementation issues. • Experimented and continuously improved workflows to enhance “Speed & Simplicity,” significantly boosting delivery quality and adoption. Led the team through these changes, fostering an environment of continuous growth and learning, promoting collaboration within the team and guiding them to achieve excellence. Demonstrated adaptability and resilience by effectively managing and implementing new processes, even in challenging situations. Resource Optimization: • Coordinate within multiple towers and stake holders. Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Reduced over allocation and even distribution of projects. Efficient use of resources maintaining the right balance between the demand for a particular resource and the available supply keeping the FTE less than 1.25/month. • Handling all urgent/ad-hoc resource requirements for priority projects.• Maintain assurance check lists to provide auditable records. Ensure all design documents are updated as per standards and ensure all change implementations will be smooth without any challenges or failure. • Collaborating with the Architect team to create Design Implementation Guides (DIGs) for all major technologies. These documents will serve as standard references for Design Engineers and CIT when preparing project documents related to those technologies.• Ensures projects provide necessary network integrity documentation from design through to operational support and are available in the document management system. Show less