Experience

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  Makro meadowdale

  Mar 2011 - Nov 2014

  Internal sales supervisor

  •Ensure OCA’s adhere strictly to the agreed telephonic call cycle•Daily reports on calls made and sales performance measured•Monthly BW reports on excel on performance per category per customer,•Ensure I have deals to achieve, OCA targets•Ensure efficient communication with Execs and Head Office buyers to keep service levels to standard•SAP BW Reports on a daily basis•Conduct market research to establish customer needs by segment feedback to business development manager for action•Providing in-store feedback on potential challenges & opportunities, Identify and attract new business opportunities•Meet sales & profit growth targets on a monthly basis, efficient calculation of profit margins via SAP ERP Show less

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  Matus

  Dec 2014 - now

  Warehouse manager

  •Coordinate incoming and outgoing stock, deliveries and logistics•Manage and balance workload across responsible area within dispatch, customer and branches are checked and packed according to SLA.•Directing daily dispatch activities and supervising 16 employees.•Planning work in the morning from 8:00, allocating and pairing workers•Monitoring work load and managing health and safety in the department.•Communicating with sales team and customers concerning urgent orders to be shipped out.•Maintaining disciple and cooperation within the department•Insuring productivity levels are met as per target and department efficiencies exceeds expectation•Doing daily reports on the BI tool, managing FIFO method and Perform weekly stats for checker and packers. •Train existing staff in basic department operations. •Use RF scanner to receipt and restock•Implement SOP•Ensure customer satisfaction by delivering in full and on time•Adhere to housekeeping standards and procedure within the warehouse.•Review performance of staff in discussion with management, agree on rating and set goals for new period•Ensure of accuracy orders dispatched and collected•Achieve customer service targets by ensuring collection and delivery orders are packed and checked within SLA•Achieve customer service targets by ensuring collection and delivery orders are packed and checked within SLA•Ensure all collection orders are updated on As400•Ensure of accuracy orders dispatched and collected•Manage effective leave planning, leave balances and daily absenteeism and take corrective action.•Ensure employees adhere to PPE standards at all times•Manage overtime and departmental consumable spend within agreed budget Show less