Experience

• 

  Vipnet d.o.o.

  Jan 2006 - Jun 2011

  - Services responsible person for Softswitch and IMS systems for TAG companies- Increased service availability to over 99,9%, service quality and overall customer satisfaction- Launched new services and systems – IP Centrex, IMS, Presence, etc. - Highly involved in the development of business procedures, processes and contracts - Development and implementation of new technologies in IP network according to the market demands- Designed, implemented and supported different technical solutions for business customers

  • Senior IP Multimedia Systems Specialist

    Apr 2007 - Jun 2011

  • IP Network Specialist

    Jan 2006 - Apr 2007
• 

  Dizzconcept

  Feb 2007 - now

  Strategy and marketing consultant

  - Increased company's marketing awareness and developed various strategic marketing plans- Analysed and defined company’s strategic options and structure organization- Involved in the development of sales department and partnership development for foreign markets- Run crowdfunding campaign – campaign building, online marketing - website SEO, setting up analytics, promotion, content marketing, etc.

• 

  Ericsson nikola tesla

  Jul 2011 - now

  - Leading overall innovation process for sales and business support innovation circle and team of innovation drivers- Responsibilities include activities from idea provocation, over coaching innovators to casing and selling ideas - Responsible for financial and commercial delivery performance of customer network support services and field maintenance managed services- Responsibilities and accomplishments include contract management and delivery fulfilment, cost, time and process efficiency of service support, customer satisfaction and relationship management, forecasting, managing subcontractors, project management, etc. - End-to-end responsible for customer support of IMS and related IP network nodes- Increased SLA delivery performance to 100%

  • Innovation Manager

    Jan 2016 - now

  • Service Delivery Manager

    Jan 2014 - now

  • Innovation driver

    Jan 2015 - Jan 2016

  • Customer Network Support Engineer

    Jul 2011 - Dec 2015
• 

  Ericsson

  Jun 2014 - now

  Leading department responsible for presales and design of solutions in the area of IP networks, Microwave and Transmission, and IP design of Cloud, Core and RAN solutions − Managing delivery projects or tender activities - Successfully completed number of projects with no service impact and savings in budget and time

  • Manager Transport & IP Solutions

    Oct 2020 - now

  • Customer Project Manager

    Jun 2014 - now