Experience

• 

  Motif, inc.

  Nov 2016 - Mar 2018

  Fraud specialist

  Collecting and verifying information about a customer’s identity and financial and business activities.Reviewing identification documents, obtaining information about the customer’s business and financial history, and reviewing public records and other sources of information.

• 

  Ttec

  Mar 2018 - now

  Analyzing transactions across a variety of payment types and products, looking for signs of financial crime including money laundering and terrorist financing Sanction screening various payment types, differentiating genuine hits from false positives. Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes. To deal with payment frauds. Well knowledge to work on transactions monitoring for travel and tourism industry. Dealing with ATO cases and chargeback cases. Consistent best performer for achieving good numbers in all matrixs such as AHT, QUALITY, CPH and occupancy adherence in every month.

  • Team Lead

    Oct 2023 - now

  • Sr Fraud Analyst level 3

    Mar 2019 - Feb 2024

  • Fraud Analyst level 2

    Mar 2018 - Mar 2019