Experience

• 

  Elizade nigeria limited

  Jan 2014 - Dec 2014

  Customer service advisor
• 

  Mtn

  Jan 2015 - Jun 2018

  Customer service team lead

  Key Responsibilities at a Walk-in store• Engaged in active listening with walk-in customers and making sure to calm angry customers down while maintaining professional relationship.• Responded accurately and efficiently to walk-in customers, explaining situations, and providing customers with answers• Answered questions about the company’s products and services available.• Processed orders and transactions.• Resolved issues and troubleshooting technical issues to the appropriate team.• Delivered information about the company’s offerings and providing recommendations.• Upselling company’s products and services (Examples High end devices).• Handled customer complaints on Sim Swap related issues, Sim registration and VATS.• Ensured that our KPI’s on VTU (Virtual Top Up), Data, High end devices are met. • Taking card and cash payments, and ensuring that account is balanced. Show less

• 

  Twinwaters lagos, nigeria

  Jun 2018 - Mar 2022

  Key responsibilities:• Managed telephone, email and third-party enquiries for events and ensuring accuracyand also, attention to details needed for smooth execution.• Ensured upsell of event space and other event spaces within the facilities.• Conducted on-site and virtual venue show-arounds and answer enquiries about thevenue facility and service in a professional manner.• Ensured follow through calls and emails are sent to prospective clients to close leads• Liaised with clients while maintaining professional relationships.• Liaised with other departments (Kitchens & Procurement) to ensure guestrequirements are met and stock is adequate enough to cater.• Ensured stock taking of perishables and nonperishables. Documenting expiry dates.• Coordinated and work with patrons and staff through all event stages to ensurehigh success rate• Post-event analysis and team debrief of upcoming events. • Hire, train, supervise and mentor personnel to project professionalism wheninteracting with patrons.• Maintained compliance with the government legislation and guidelines forhygiene and health and safety.• Managed and reconcile inventory.• Effectively engage in problem/conflict resolutions as they arise.• Goodwill ambassador promoting services offered by the company.• Monitoring and ensuring all bills and invoices generated daily are reconciledand closed appropriately.• Initiating promotional activities within facility to boost sales.• Ensured sales and revenue are generated to meet and exceed quarterly andannual targets.• Rolled out promotive content on social media pages hence ensuring positiveinteractions. Show less

  • Executive Operations Manager

    Jan 2020 - Mar 2022

  • Executive Assistant Operations Manager

    Jun 2018 - Dec 2019