Experience

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  Ncr

  Jan 1985 - Jan 1987

  Project manager
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  Foremost insurance group

  Jan 1987 - Jan 1990

  Learning manager

  These were enriching and guiding early career experiences as a learning leader and executive facilitator. I had some successes and made the usual rookie mistakes, all from which I learned a great deal and became a far better manager and leader in the years to come. Good times.

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  Pepsico

  Jan 1990 - Jan 1997

  Director of learning

  Nationwide learning team leader supporting all L&D efforts for 5000+ US stores. Brand equity was "job one" and we accomplished some terrific outcomes in creating consistent high quality customer-focused solutions throughout the system.

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  Jpmorgan chase

  Jan 1997 - Jan 2005

  First vice president

  Led and worked with a brilliant team to create and implement the first system-wide Customer Treatment strategy for call-center operations. Building this from scratch for over 12,000 customer facing employees was an amazing opportunity to both stretch our thinking and also create significant customer experience improvement for the bank's customers.

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  Yum brands

  Jan 1997 - Jan 1997

  National learning director

  Led the nationwide learning team that supported all L&D efforts for 5000+ US stores. Brand equity was "job one" and we accomplished some terrific outcomes in creating consistent high quality customer-focused solutions throughout the system.

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  Jpmorgan chase

  Mar 2005 - Aug 2011

  Senior vice president
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  University of louisville college of business

  Sept 2008 - May 2010

  Adjunct professor - mba school

  Delivered courses in Corporate Entrepreneurship for the University of Louisville College of Business. Also delivered interpersonal communication, organizational development, and personal impact modules for MBA students.

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  Cigna

  Aug 2011 - Sept 2017

  Internal Executive Coach for Vice President/Director level leaders. Talent development strategy and solution implementation leader for all business and support functions within Cigna. This includes both client consultation and program support teams across the enterprise - within the US, EMEA, and Asia Pacific. Developed the overall learning strategy and managed the international learning function for 29 countries and four major business lines. I did extensive work in AsiaPac and EMEA locations with emphasis on leadership, marketing and sales, and change management.

  • Director, Talent and Organizational Development

    Apr 2013 - Sept 2017

  • International Learning Director

    Aug 2011 - Sept 2013
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  Boise state university

  Sept 2015 - Jul 2016

  Guest lecturer and executive coach - executive mba program

  Lead executive MBA sessions in Leadership, Cross culture engagement, and Change Management.

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  Insight for leadership

  Sept 2017 - now

  Principal

  Executive Coach, Team Coach, and Expat New Culture Coach for energized multinational executives.I specialize in three areas, with an emphasis on multi-national engagements:Executive Coach - I help thriving executives discover who they are, what they believe in, and how they can move forward to reach their personal and organizational goals. These are leaders who are being watched and promoted, and have a strong desire to go from good to great.Cross-Cultural Coach - Acclimating to a new country culture can be more difficult for an Expat than the work they were sent to do. I help Expats understand and prepare for being successful in a different culture. I've managed large teams in India and the Philippines, and have lived in Japan for over 3 years. That experience, plus teaching Cross-cultural leadership to executive MBA students at two universities has given me unique insight on how executives can survive and thrive in different cultures.Team Coach - Most teams want to excel, but don't know the best practices that can move them smartly and quickly. I help teams accelerate to meet or exceed their performance goals. I help team leaders create and maintain the motivation needed to attain desired results.The work I do is an intersection between what I do best and what I am absolutely passionate about doing! Show less

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  The church of jesus christ of latter-day saints

  Jul 2019 - now

  President, micronesia guam mission