Experience

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  Sutherland global services ltd

  Jun 2016 - Oct 2017

  Associate process executive

  - Accounted for financial transactions, performed reconciliations, and generated reports, ensuring accuracy and compliance with accounting standards.- Maintained regular contact with provider offices to obtain and update accurate information in the portal, while also conducting monthly interactions with business partners to ensure the smooth flow of activity information.- Conducted quarterly brainstorming sessions with the team to identify process improvements and lean ideas, and attended training sessions such as MS Excel (Advanced), MS Access, lean tools, and verbal and written communication to enhance skills, improve efficiency, and deliver better performance. Show less

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  Amazon development centre (india) private limited

  Nov 2017 - Jul 2018

  Senior process executive

  - Initially worked as a team member on a chat process, providing assistance to customers in resolving concerns regarding their packages for the first 3 months.- Transitioned to a backup trainer in the 4th month, training new team members in the back-end processes, resulting in 17 batches excelling in their assessments.- Mentored underperforming team members, supporting them to improve their numbers and aiding their growth and development.

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  Cognizant technologies

  Nov 2018 - May 2019

  Senior process executive

  - Development and execution of digital marketing campaigns, including social media, email marketing, and SEO initiatives.- Conducted research and analysis to identify potential target audiences and optimize campaign performance.- Collaborated with team members to produce engaging and effective marketing content, such as social media posts, email newsletters, and blog articles.

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  Google operations center

  Aug 2019 - now

  Digital media specialist

  - Developed and executed successful digital marketing campaigns, resulting in a 150% increase in conversion rate through data analysis and optimisation.- Maintained high-quality standards for creative ad copy and monitored relevant metrics, ensuring adherence to defined parameters and maximizing campaign effectiveness.- Provided excellent client relationship management by delivering regular reports, consulting on actionable insights, and overseeing Google Ads pay-per-click accounts for LCS clients. Show less