Experience

• 

  Cib egypt

  Oct 1992 - now

  - Introduce new services and initiatives for enhancements and modification on Phone Banking .- Ensure proper completion of sign up process for Phone Banking e.g. Vendors, IT/Legal Approvals/ concerned committees, etc...).- Control fulfilment of functions implemented and used by the customers through Phone Banking.- Review and follow up the channel’s performance process accuracy and prepare the requested reports. - Review and check the required payment for each travel agency included in the IATA and prepare the final invoice required from each Agency for different Airlines corporate.

  • Custoday ,investment &Capital Market Services Operations Head

    Sept 2023 - now

  • Alternative Channels Head

    Oct 2019 - Sept 2023

  • Online Channels Operations Head

    May 2015 - Oct 2019

  • Head of Internet Banking Operations

    Feb 2004 - Apr 2015

  • Phone Banking Senior Specialist

    Jan 2000 - Feb 2004

  • Bank Settlement Plan

    Oct 1992 - Aug 2000