Experience

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  Dhl supply chain

  Oct 2010 - Sept 2011

  Infrastructure & service management (ism) associate
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  Rti international

  Nov 2016 - Feb 2017

  Ict support assistant
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  Assent

  Jun 2017 - Dec 2017

  It support representative
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  Cloud productivity solutions limited

  Oct 2020 - Mar 2022

  1. Aiding customers with eligible subscriptions to onboard Microsoft 365 solutions and drive user adoption via Microsoft FastTrack program2. Showcasing the value of Microsoft 365 solutions via impactful workshops with stickiness3. Developing customer proposals, statements of work, project plans and proof of concept engagements 4. Providing support to the Customer Success team for the completion of bid responses including Requests for Proposal, and Pre-qualification Questionnaires5. Working closely with the Customer Success team to identify professional services opportunities within existing accounts6. Deploying, administration and training of the following Microsoft solutions to customers:6.1. Microsoft 365: Exchange Online, Windows 10/11 (incl. Azure Virtual Desktop (AVD) & Windows 365), Office 365, SharePoint Online, One Drive and Teams6.2. Microsoft Teams Direct Routing and Microsoft Audio-Conferencing6.3. Microsoft Security: Azure Active Directory, Azure Sentinel, Endpoint Manager (Intune & SCCM), Defender (Endpoints, Office 365, and Cloud Apps), Data Loss Prevention (DLP) and Azure Information Protection (AIP)7. Documenting technical knowledge in the form of manuals and guides Show less

  • Lead Technical Support Engineer

    Feb 2021 - Mar 2022

  • Technical Support Engineer

    Oct 2020 - Jan 2021
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  Reliance infosystems

  Mar 2022 - Nov 2024

  As a member of the Global Transformation Desk, I collaborate with our existing strategic partners and forge new alliances across the EMEA region.Part of the strategy formulation and execution team that oversees and enhances the operational efficiency of the organization.

  • Senior VP - Strategic Alliances & Operations Management

    Jul 2023 - Nov 2024

  • Technical Operations Manager

    Mar 2022 - Jul 2023