Experience

• 

  Wipro

  Jan 2008 - now

  Roles and responsibilities during this tenure:1) Managed Baggage Claims and Coding queues for a Major US Airline Client 2) Managed End to End Operations as Queue Manager (Operations) for a Top Global Airline client based in Singapore. 3) Lead Six Sigma projects for process improvement 4) Mentored Team Leaders, Team Coaches, SMEs & QAs5) Conducted training sessions for teams assigned to improve their knowledge base6) Coached and mentored teams assigned to achieve Quality targets7) Monitored call quality and provided feedback Show less

  • Manager Talent Skilling

    Jul 2023 - now

  • Deputy Manager Talent Transformation

    Dec 2020 - Jun 2023

  • PreSales Solutions Manager

    May 2020 - Dec 2020

  • Group Leader (Operations)

    Jan 2017 - May 2020

  • Assistant Manager (Operations)

    Mar 2015 - Jan 2017

  • Team Leader (Operations)

    Dec 2011 - Mar 2015

  • Quality Analyst

    Jan 2008 - Nov 2011