Experience

• 

  Cisco

  Jan 2009 - Jul 2009

  Network engineer

  Completed an internship under the Inov Contacto program, focusing on testing Cisco systems (CVO and CVO Express).

• 

  Galileu - focus on success

  Sept 2009 - Feb 2010

  Formador ti

  Delivered training on Cisco and Microsoft systems, tailoring content to meet corporate client needs.Developed customized training programs to enhance client employee skills and operational effectiveness.

• 

  Everis

  Feb 2010 - Jun 2012

  Consultant ti

  Served as a functional consultant, participating in projects focused on defining Business Continuity Plans and data mapping for banking sector clients.

• 

  Sibs

  Jun 2012 - Nov 2016

  Apoio técnico ao dep. regularizações at sibs

  Instituted and continuously enhanced the 'Chargebacks & Exceptions' platform, improving operational workflows.Defined platform requirements, ensuring compliance with Mastercard, Visa, and AMEX regulations.Conducted training for new entities and led annual training sessions as part of the SIBS Training Catalog.Managed outsourcing services for regularization processing for client CGD, ensuring efficiency and quality.

• 

  Gfi portugal

  Dec 2016 - Feb 2018

  Senior consultant

  Project Manager and Business Analyst at @BUPI ( Balcão Único do Prédio), Ministério da Justiça:Coordinated multiple stakeholders and companies involved in the initiative, ensuring seamless collaboration.Defined functional solutions and delivered comprehensive project management.Facilitated user training sessions to ensure effective platform adoption.Prepared and disseminated all project communications to stakeholders.

• 

  Babel

  Feb 2018 - Apr 2025

  Define and execute the strategic objectives of the sector, leading a high-performing team of managers and project leaders.Establish and manage the budget for the sector, ensuring financial accountability and resource optimization.Oversee end-to-end management of clients across the healthcare, energy, and telecommunications sectors.Serve as a key member of the management team at BABEL Portugal, contributing to organizational growth and development.Participate actively in the strategic planning processes of BABEL Portugal, aligning sector goals with corporate vision. Show less

  • Senior Manager - Head of Enterprise Sector

    Sept 2021 - Apr 2025

  • Manager

    Sept 2019 - Sept 2021

  • Project Manager

    Feb 2018 - Aug 2019