Experience

• 

  Dhl

  Jun 2006 - Jul 2007

  Administrative/human resource officer

  Manage Procurement Facilitate training & developmentBenefits Administration

• 

  Rancard solutions ltd

  Jul 2007 - Jul 2008

  Business analyst

  Business developmentMarket researchData analysis

• 

  Rancard solutions ltd

  Feb 2011 - Apr 2013

  Account manager

  Serve as the key liaison between our corporate clients and internal business process stakeholders. Facilitate knowledge transfer between our clients, the development team and sales department in order to effectively meet clients’ needs. Use market and industry trends to propose new business opportunities to growth revenue and market share. Use service performance analysis to propose improvements to existing services.

• 

  Cellular sales

  Apr 2014 - Dec 2014

  Verizon wireless consultant

  Responsible for providing home and mobile technology products to new and existing customers. Develop customized consumer and business technology solutions and offer excellent customer service.Key Responsibilities: • Customer Service• Account management • Wireless sales• Service marketing• Customized technology solutions

• 

  At&t

  Dec 2014 - Feb 2015

  Sales consultant

  Responsible for offering customized solutions to customers and meet/or exceed key sales objectives. Work with a full portfolio of products including U-verse, DirecTV, AT&T digital life and wearables. Use your knowledge to deliver excellent customer experience. Key Responsibilities: • Customer service • Wireless sales• Service marketing• Delivery of personalized solutions

• 

  Hp

  Feb 2015 - now

  Responsible for product life cycle management (from concept to plan of record) and developing the strategy and road maps for worldwide PC accessories (commercial and consumer channels) for Hybrid work, blended learning, and creating. Working with a cross functional system team to manage various product categories (including Audio solutions, Hubs and Adapters). Program Manager for all Customer support Diagnostics and serviceability improvement projects for Chrome OS. Subject matter expert on Chrome OS ecosystem, collaborating with Google and Personal systems global business unit on various projects. Responsible for building support-focused partner relationships and joint support strategies to drive down support costs and improve sNPS. This role is focused on enhancing support centered business relationships with Alliance Partners in the areas of Operating Systems (Windows, Chrome, Android) and Strategic Applications. Responsible for the quality and usability of new software/operating system introductions in use by various HP Consumer and Commercial PC products. This role serves as the voice of the customer in product development core teams and ensuring that the Global PC Business Units deliver customer-ready solutions to market. Responsible for the quality and usability of new software/operating system introductions in use by various HP Consumer and Commercial PC products. This role serves as the voice of the customer in product development core teams and ensuring that the Global PC Business Units deliver customer-ready solutions to market.

  • HPX Monetization Program Manager

    Apr 2024 - now

  • Product Manager, Notebook Peripherals Planning

    Dec 2021 - Apr 2024

  • PS Diagnostics Program Manager

    Jan 2020 - Dec 2021

  • Global Support Alliance Project Manager

    Sept 2017 - Jan 2020

  • Product Experience Support Manager, Software & OS

    Mar 2016 - Sept 2017

  • Product Experience Support Manager, Software & OS (CW)

    Feb 2015 - Mar 2016