Experience

• 

  Keywords studios

  Jan 2020 - Jan 2022

  Fqa/lqa tester

  • Performed QA testing on gaming products, specializing in identifying and resolving +20 localization issues for immersive in-game experiences.• Consistently ensured 99% quality in language accuracy and cultural relevance across multiple languages.• Created detailed reports on 50+ test cases per month in Jira/Slack, collaborating closely with development teams to maintain industry-leading quality standards.• Run multiple test suites and follow up on bug fixing and implementation and assure the quality of the final content for the target audience. Pokaż mniej

• 

  Accenture

  Jan 2022 - Jan 2025

  Trust & safety analyst - tier10

  Promoted to T10 specialist team for one of the highest quality in the project in 2023 (after 1 year).Trained with all policies.• Processed and reviewed over 1200 appealed materials/accounts monthly, ensuring zero violations of policies and upholding 100% quality standards across the project.• Administered and processed 150+ complex legal removal requests for international complaints in strict adherence to client guidelines.• Maintained a deep understanding of +5 evolving client policies and guidelines, ensuring accuracy in all moderation actions.• Resolved 95% of inquiries on first review, following defined policies and procedures for consistent decision-making.• Conducted 10+ meetings monthly directly with clients, and led 5+ training sessions as a trainer backup for agents. Pokaż mniej

• 

  Genpact

  Jan 2025 - now

  Trust and safety - management trainee (sme)