Jacek Pawula

Jacek pawula

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location of Jacek PawulaDublin, County Dublin, Ireland
Followers of Jacek Pawula669 followers
  • Timeline

  • About me

    🚀 Management Trainee (SME) @Genpact | Certified Scrum Master | Computer Science student @National College of Ireland | Product Quality & Technical Support Specialist

  • Education

    • National college of ireland

      -
      Higher national diploma science in computing (software development)
    • Akademia wychowania fizycznego w katowicach

      -
      Master's degree personal training and sports nutrition 5
  • Experience

    • Keywords studios

      Jan 2020 - Jan 2022
      Fqa/lqa tester

      • Performed QA testing on gaming products, specializing in identifying and resolving +20 localization issues for immersive in-game experiences.• Consistently ensured 99% quality in language accuracy and cultural relevance across multiple languages.• Created detailed reports on 50+ test cases per month in Jira/Slack, collaborating closely with development teams to maintain industry-leading quality standards.• Run multiple test suites and follow up on bug fixing and implementation and assure the quality of the final content for the target audience. Pokaż mniej

    • Accenture

      Jan 2022 - Jan 2025
      Trust & safety analyst - tier10

      Promoted to T10 specialist team for one of the highest quality in the project in 2023 (after 1 year).Trained with all policies.• Processed and reviewed over 1200 appealed materials/accounts monthly, ensuring zero violations of policies and upholding 100% quality standards across the project.• Administered and processed 150+ complex legal removal requests for international complaints in strict adherence to client guidelines.• Maintained a deep understanding of +5 evolving client policies and guidelines, ensuring accuracy in all moderation actions.• Resolved 95% of inquiries on first review, following defined policies and procedures for consistent decision-making.• Conducted 10+ meetings monthly directly with clients, and led 5+ training sessions as a trainer backup for agents. Pokaż mniej

    • Genpact

      Jan 2025 - now
      Trust and safety - management trainee (sme)
  • Licenses & Certifications