Experience

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  Mcalister's deli

  Oct 2004 - Oct 2006

  Foh manager
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  Mcalister's deli

  Mar 2007 - Oct 2012

  General manager

  >Consistently recognized for excellent interpersonal skills, and strong ability to work under pressure. >Streamlined operations, found more productive methods to achieve top performance, >Developed training program to be utilized throughout the company. >Initiated staff incentives that excite and reward staff for sales, cost savings, efficiency and customer satisfaction. >Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. >Spearheaded project to increase customer satisfaction, developed a customer service committee and was able to raise satisfaction index from 56% to 91% guest satisfaction Show less

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  Dierbergs markets

  Oct 2016 - Aug 2018

  Assistant deli/seafood manager