
Timeline
About me
Senior IT Service Delivery Manager - Applications at Church Mutual Insurance Company, S.I.
Education

California state university-long beach/ universidad complutense de madrid
1999 - 2003Bachelor of arts (b.a.) spanish language and literature
Experience

Eurolingua
Oct 2002 - Nov 2005English teacher
Church mutual insurance company, s.i.
Feb 2006 - nowReporting to the Assistant Vice President - Chief Compliance Officer, Supported the department's efforts in monitoring adherence to applicable regulations and laws. Assisted in the development and implementation of compliance training and programs for the organization. Also assisted in preparing responses to and gathering compliance documentation for regulatory agencies. Led a team of four Supervisors and forty auto and liability Claim Adjusters. Project management work for the Claims Department CSR CSR
Senior IT Service Delivery Manager - Applications
Dec 2023 - nowBusiness Relationship Manager
May 2020 - nowCorporate Compliance Specialist
Jan 2018 - May 2020Casualty Claims Manager
Apr 2013 - Jan 2018Claims Administrative Specialist
Aug 2011 - Apr 2013Claims Supervisor
Aug 2008 - Aug 2011Customer Service Supervisor
Mar 2007 - Aug 2008Customer Service Rep/Spanish
Aug 2006 - Mar 2007Claim Representative
Feb 2006 - Aug 2006
Licenses & Certifications
- View certificate

Shaping workplace culture as a manager
LinkedinAug 2024 - View certificate

Be the manager who fights for their team
LinkedinSept 2024 - View certificate

How managers drive extraordinary team performance
LinkedinSept 2024
Volunteer Experience
Member
Issued by Philanthropic Educator's Organization on Apr 2015
Associated with Dawn Schroder-SilvelaTeam Member
Issued by Relay for Life on Jun 2011
Associated with Dawn Schroder-SilvelaMember
Issued by Christ United Methodist Church Mission Committee on Feb 2007
Associated with Dawn Schroder-SilvelaMember of Board of Directors
Issued by Merrill Area Community Foundation on Jan 2014
Associated with Dawn Schroder-SilvelaMember of Board of Directors
Issued by River Bend Trail Foundation on Mar 2015
Associated with Dawn Schroder-Silvela
Languages
- spSpanish
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