Sushma Chandra

Experience

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Jul 2017 - Apr 2019

  Transaction Risk Investigator
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  Hewlett Packard Enterprise

  Apr 2019 - Aug 2019

  Technical Solution Consultant

  • Performance monitoring and troubleshooting. Monitoring and supporting the storage area network and associated arrays.• Working on technologies like zone configuration, brocade switches, RAID concepts.• Troubleshooting knowledge on HPE 3PAR storage array and worked on 3PAR SSMC.• Worked on HPE MSA 2040 Storage and P2000 G3 MSA Systems.• Knowledge on zoning ,host configuration, volume creation, LUN expansions.• Worked on SMU V2 and V3 interface of MSA for configuring the vdisk, snapshot, snap pool and volume, installing license.• Provisioning concepts on MSA SMU V2 and V3 interface like creating and deleting vdisk, managing the global, dedicated and dynamic spare, creating and deleting volumes, creating snapshot, expanding volumes, unmapping volumes, adding a host, changing host mapping.• Troubleshooting knowledge on HPE enterprise level libraries, physical tape libraries, virtual libraries.• Knowledge on vdisk issues, leftover drive state, vdisk status, quarantine and de-quarantine.• Worked on different scenarios of leftover drive state.• Worked on MSL 2024, MSL 4048,MSL 8048,MSL 8096 Tape library.• Troubleshooting knowledge on MSL tape drive issue, robotic arm issue, tape stuck in drive and slot, administrator password issue.• Knowledge on Firmware upgrade in MSA, MSL,HPE Brocade Switch.• Worked on wellness test, dive assessment, diagnostic test for MSL.• Worked on Command Line Interface of 3PAR and MSA.• Knowledge on 3PAR write back and write through cache concept, node rescue,cabelling,3PAR architecture, creating volumes, advanced features in 3PAR.• Troubleshooting knowledge on management port issue, controller not working, drive not detected in MSA. Show less

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  Sutherland

  Sept 2019 - Jan 2022

  NetApp Storage Engineer

  Provides support for Storage System ONTAP troubleshooting, escalations, process for planning development/management, maintenance and documentation.• Recreation, analysis, troubleshooting and diagnosis of incidents.• An excellent communicator with ability to learn fast and achieve organizational objectives.• Knowledge on NetApp storage products like Solidfire, HCI and ONTAP• Work experience as Upgrade Storage Engineer for Solidfire Storage Product and Technical Support Engineer for ONTAP Storage Product Show less

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  NetApp

  Nov 2021 - Feb 2024

  Professional Services Engineer - 2
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  CGI

  Mar 2024 - now

  Senior Software Engineer - NetApp Storage Products

  Keystone accountNetApp filers and NetApp Storage Product