Amalia Domínguez

Experience

• 

  UPS

  Jul 2014 - now

  Management of outside service providers making sure they follow the proper procedures and provide the service UPS needs. Search for new contractors and negotiation of rates. Implementation of new contractors. In charge of a group of clerks and coordinators with whom we make sure to achieve the service and productivity goals. Analysis of operations and costs of new business opportunities. Implementation of new accounts. Support to sales and marketing areas in order to provide solutions for the customers. Operational Excellence specialist in charge of monitoring and maintaining service KPIs of the country. Audited the operations centers of the country and developed action plans in order to correct the audit's findings and improve service and operation's processes. Development of yearly service goals.

  • LATAM Brokerage IE Manager

    Apr 2024 - now

  • Transportation Manager

    Dec 2021 - Mar 2024

  • Operations Supervisor

    Feb 2017 - Dec 2021

  • Implementation Supervisor

    Aug 2015 - Jan 2017

  • Engineering Specialist

    Jul 2014 - Jul 2015