Simone Maria Bengochea

Experience

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  American Airlines

  Jun 2008 - Jul 2009

  Spanish and French Customer Service Rep

  •Telephone Agent on the Spanish and French desk

• 

  Université Bordeaux Montaigne (ex - Bordeaux 3)

  Sept 2010 - Sept 2012

  English Teacher
• 

  Massy Motors

  May 2013 - Jan 2015

  Customer Service Trainer

  •Authored Human Resource needs analysis for strategic acquisition in Cali, Colombia •Delivered training and orientation to management and employees in the Massy Customer Service Philosophy and Emotional Intelligence•Developed an annual Customer Service Certification programme•Developed Mentorship programme for frontline staff

• 

  Centre for Language Learning, UWI

  Sept 2013 - Sept 2015

  French Teacher
• 

  Colegio Ideas

  Dec 2015 - May 2016

  TEFL Teacher

  •Developed an English secondary school syllabus. (the school was introducing English into its curriculum).•Taught English to secondary school students. Concentration on the four main elements of language learning: Listening, Reading, Writing and Conversation.•Evaluated students based on coursework and end of term examinations.

• 

  Hogarth

  Oct 2017 - May 2021

  Senior Account Manager
• 

  TransPerfect

  May 2021 - now

  Freelance Translator and copywriter

  I translate for many major life science brands on a variety of topics from ethics committee letters, and applications to clinical trials, scientific journal articles, and patient-facing documents to name a few.

• 

  IQVIA

  Jul 2021 - Jan 2022

  Freelance Translator

  6 month contract

• 

  Mother Tongue

  Mar 2022 - now

  AI quality assurance specialist and writer for a major large language model (LLM)

  Training and providing quality control for a popular AI model for a leading global tech company. The day to day tasks include writing text to feed the AI model, and doing QA checks on text generated by model to ensure safety, language quality, and content quality.