Joely Rosales

Experience

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  The Glamour Glitter

  Jan 2019 - now

  Chief Executive Officer

  - Independently established a customer chat project that consisted of creating and implementing a chat service into the retail site using Python resulting in an increase of 22% conversion sales rate.- Increased customer traffic and engagement volume by implementing additional multiple e-commerce websites such as Wix, Etsy, Facebook, and Instagram to obtain a larger audience resulting in an 18% increase.- Decreased cost of expenses by 35% by designing and implementing budgeting models using Google Sheets in an effort to create a more sustainable and eco-friendly company. Show less

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  San Benito High School

  Jun 2019 - Jun 2020

  Head Colorguard Instructor

  - Taught 28 high school students the techniques of color guard combined with dance and music. - Successfully played the role as not only an instructor but an amazing role model while teaching the students leadership, teamwork, and communication skills. - Involved working under stressful situations combined with plenty of situations that required smart and quick thinking.

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  Smashburger

  Jan 2020 - Apr 2021

  Head Cashier

  - Provided exceptional customer service to 20-40 customers per shift while communicating with a team of 8 to effectively assign each other specific tasks to ensure completeness.-Promoted to head cashier and trainer by maintaining an excellent quality of customer service while having the ability to effectively apply problem-solving and critical thinking to all duties and customer-related situations.- Collaborated with manager to create a solution to a 53% decrease in survey participants by implementing prizes as a way to promote participation which resulted in a 42% increase. Show less

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  Gavilan College

  Aug 2021 - Sept 2022

  Peer Mentor

  - Collaborate daily with a team to analyze and develop effective solutions for students per day navigating IT difficulties, registration guidance, and various student questions.- Worked in a fast-paced and stressful environment which required the use of interpersonal, communication and customer service skills to provide information from prior knowledge or research done to ensure correct information is given.- Responsible for helping Gavilan’s diverse population of students apply, enroll, and connect to categorical programs therefore with the use of the skills of attention to detail and responsibility. Show less

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  San Jose State University

  Jun 2022 - now

  HonorsX Program

  HonorsX is an interdisciplinary pilot program at San José State University that works with students who are most excited about pursuing an interdisciplinary education and who are interested in solving problems for tomorrow’s world. This includes addressing today’s societal and global issues head-on with a focus on equity and sustainability.

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  Gilroy Gardens Family Theme Park

  Aug 2022 - now

  Social Media Marketing Coordinator

  - Assist managers in executing social media marketing strategy initiatives by conducting the day-to-day functions required to ensure that division goals are met.- Manage 3 social media channels (FB, IG, TT) and publish content and graphics that appeal to our initial audience while applying monthly social strategies.- Manage communications with local influencers/content creators to promote brand awareness to their audiences with content the is diverse, creative, and informational.