Manidip Dutta

Experience

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  Data-Core Systems Inc.

  May 2001 - Jan 2004

  Senior Software Engineer
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  Dell Technologies

  Feb 2004 - Oct 2004

  Associate
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  Colt Technology Services

  Nov 2004 - Jan 2017

  I possess extensive Project Management experience, overseeing projects from planning to execution, including client requirement analysis, solution development, delivery, support, and documentation. My key strength is translating innovative concepts into practical solutions, and aligning them with client needs. I excel in Vendor Negotiation and optimizing cost efficiency. In Client Relationship Management, I ensure timely project delivery and adherence to SLAs. My dedication to Auditing, Compliance, and Quality guarantees top-notch standards, emphasizing quality parameters throughout project coordination.Project Manager Highlights:• Led the migration to a new Billing System (Kenan Fx) in 14 global countries.• Attained ISO9001:2008 certification by implementing QMS standards across Billing processes, marking a first for the organization.• Elevated the Customer Satisfaction (CSAT) score from Level 2 to 4 by actively engaging with Business users, and proactively addressing their daily issues with effective solutions.• Realized over a 20% reduction in overall software maintenance costs by closely collaborating with the Procurement team. This involved understanding the specific license requirements for each IT domain and terminating unnecessary licenses.• Enhanced SLA adherence to over 90%, achieving an impressive 99% system availability rate.• Significantly improved clients' Net Promoter Score (NPS) from 18.5 to 7 in less than six months. Show less • Achieved a 90% annual reduction in Major Incidents (MIs) through rigorous Root Cause Analysis (RCA) and effective management of the Known Error Database (KEDB), in alignment with ITIL principles.• Expedited the delivery of new client requirements (Enhancements) by 50%, meeting tight schedules and reducing delivery timelines from 4 weeks to just 2 weeks.• Designed and put into practice Standard Operating Procedures (SOPs) with the collaboration of cross-functional teams. Ensured strict adherence to SOPs, prioritizing swift resolution during critical business issues. Show less • Provided the Service Delivery team with a solution for complex business requirements within the customized Oracle Order Management ERP (OHP system). This initiative resulted in SLA compliance, reducing Turnaround Time (TAT) from 15 to 5 days, ultimately contributing to a 25% increase in Colt's annual revenue.• Enforced coding standards, guaranteeing a 100% adherence to quality measures.• Efficiently applied patches to meet new business requirements without any disruptions during business hours. Show less

  • Project Manager

    Oct 2010 - Jan 2017

  • Application Support Manager

    Jan 2007 - Sept 2010

  • Lead Application Developer

    Nov 2004 - Dec 2006
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  IBM

  Feb 2017 - Mar 2020

  Service Delivery Manager

  I specialize in End-to-End Program Management and Delivery, overseeing projects for global clients. I lead Business Process Automation projects using AI, especially Robotics Process Automation (RPA), for IBM customers worldwide. This spans the US, EU, AP, and MEA regions. My role includes meticulous Project Planning and Stakeholder Coordination, ensuring alignment with milestones and project plans for successful delivery. I'm also the Single Point of Contact for Escalation Management, preventing project delays. In Infrastructure Service Delivery, I maintain high-quality standards and adhere to Service Level Agreements (SLAs). I implement Release and Change Management processes to ensure smooth transitions during changes. My focus on Compliance and Systems Audit ensures operational integrity, and I drive Continuous System Improvement to optimize processes and enhance system performance.• Completed projects on time with meticulous planning and Agile Project Management.• Reached 100% SLA compliance and maintained 24x7 systems availability in Infrastructure Service Delivery.• Ensured 100% compliance with IBM standards, resulting in a successful audit with no Non-Compliance Issues (NCIs).• Efficiently managed global teams with a streamlined Governance Model and communication approach.• Realized a 20% improvement in efficiency by automating intricate business processes.• Significantly reduced P1/P2 incidents by 60% through proactive systems monitoring. Show less

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  HCLTech

  Apr 2021 - now

  Project Manager

  I excel in Global Program Management, expertly overseeing a worldwide IT Asset Management (ITAM) program for HCL's clientele across the US, EU, AP, and MEA regions. My focus is on ensuring efficient IT asset management, particularly for hardware assets, including leased ones, throughout their lifecycle, maintaining precise records within the Asset Database.I actively engage in Asset Management audits, working collaboratively with audit teams to ensure compliance and swift issue resolution. My proactive approach extends to developing and implementing robust Asset Management processes tailored for hardware assets in data centers and end-user spaces. Additionally, I manage software license processes, covering inventory, usage tracking, and procurement reconciliation. My dedication in these areas guarantees streamlined and compliant IT asset management, supporting organizational goals effectively.• Pioneered a comprehensive Program Governance model from inception.• Led multidisciplinary teams of up to 25 experts, fostering seamless collaboration between in-house and client teams while keeping stakeholders updated on progress and milestones.• Successfully executed 75 IT Asset Management (ITAM) onboarding projects, collaborating with stakeholders to integrate IT Assets into the centralized ITAM tool (myAsset) across all global Lines of Business (LOBs).• Conducted training sessions for various Business Unit (BU) Single Points of Contact (SPOCs) to proficiently manage the ITAM lifecycle within the myAsset tool. Show less