Shitalkumar Patel

Experience

• 

  Manas Technologies Inc

  Jan 2000 - Mar 2000

  Programmer

  Worked with PSE&G (utility giant in NJ) as Java Consultant to develop a custom solution.

• 

  Sun Microsystems

  Mar 2000 - Mar 2010

  Responsible for Level 3 support for Sun's Business Integration portfolio spanning J2EE Application Servers, Web & Proxy Server, Java Message Queue and Java composite application suite. Leading global support processes, evaluation and implementation of tools, coordination of release schedules, and management of critical customer situations. In addition, responsible for architecting, developing and implementing integrated solutions; leading beta customer POC's and driving support efficiencies. Show less

  • Staff Engineer

    Jul 2002 - Mar 2010

  • Technical Escalation Manager

    Nov 2001 - Jun 2002

  • Sr. Technical Support Engineer

    Jan 2001 - Oct 2001

  • Technical Support Engineer

    Mar 2000 - Dec 2000
• 

  Cisco

  Apr 2010 - Jul 2013

  Operations Manager, Cloud Services

  Responsible for strategic planning and day-to-day technical operations management of Web-ex SaaS Cloud encompassing collaboration applications for businesses. To oversee interdepartmental technical staff in deployment, development, provisioning and monitoring. Designing highly available & scalable cloud infrastructure and management framework for multi-tenant SaaS applications.

• 

  Juniper Networks

  Aug 2013 - Aug 2014

  Sr Manager, Cloud Operations

  Manage the current and next generation hosted SaaS architecture/Operations for Security Business Unit leveraging existing infrastructure, process, tools and resources to ensure high availability, scalability, reliability and security of the services within reasonable financial constraints.

• 

  Pulse Secure

  Sept 2014 - Aug 2015

  Sr Manager, Cloud Operations
• 

  Cisco

  Sept 2015 - Nov 2018

  Sr Manager

  Responsibilities included managing cloud operations for Cisco WebEx encompassing various areas in the field including system and storage platform owner, applications in the cloud, and load balancing. Managed more than 35 people supporting 250 million users and 5 billion monthly meeting minutes with Four-nines of uptime.

• 

  Wells Fargo

  Dec 2018 - Aug 2021

  VP, Technology Executive

  Developed and implemented cloud security strategy for cloud security capabilities, and implementing standards and requirements across the enterprise. Led cross-functional transformation projects across silos.

• 

  CloudMatos

  Mar 2021 - now

  Technical Advisor
• 

  RingCentral

  Aug 2021 - Nov 2024

  • Sr Director, Cybersecurity GRC

    Oct 2022 - Nov 2024

  • Director

    Aug 2021 - Oct 2022