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Asad Rashid

Asad Rashid

Management Trainee

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  • Timeline

  • About me

    At Concentrix, a global technology and services leader

  • Education

    • Institute of Hotel Management, Kolkata

      1994 - 1997
      Hotel Mgmt Hotel Management

    • St James School, Kolkata

      1978 - 1993
      ICSE & ISC

  • Experience

    • Taj Hotels Palaces Resorts Safaris

      Jun 1997 - Jun 1998
      Management Trainee

    • Airtel

      Jun 1998 - Jul 2001
      Senior Operations Executive

    • American Express

      Aug 2001 - Aug 2002
      Operations Team Member

    • HSBC

      Jan 2002 - Jan 2004
      Asst Mgr - Ops

    • TATA TELESERVICES LTD.

      Aug 2004 - Jan 2006
      Asst Manager, Customer Care

    • ICICI Prudential Life Insurance Company Limited

      Jan 2006 - Mar 2009
      Cluster Manager

      Responsible for Operations & Customer Service through a network of branches. Key deliverables included issuance of insurance policies, within specified TAT, processing of service requests within SLA and driving other customer service activities, while also ensuring employee engagement.Had been on a year's deputation in Dubai, where a new branch had been started, setting up the team & getting them trained in the processes to cater to the customer needs in that region.

    • S Tel Pvt. Ltd.

      Apr 2009 - Jun 2010
      Assistant General Manager

      Lead the Customer Service Delivery for Bihar & Jharkhand circle, which entailed contact centre operations, service management, retention, etc.

    • The Minacs Group

      Jun 2010 - Nov 2015
      Associate Vice President - Operations

      Provided the strategic and operational leadership, first at Ranchi and then at Pune site, leading the contact centre operations for some of the most reputed clients from varied industries.Apart from driving the clients'​ delivery metrics, was responsible for driving the centre's revenue and P&L; performance management with strong focus on hiring the competent resources, their training, coaching, overseeing their learning & development programs and ensuring regular reward & recognition activities, to attain high employee satisfaction. Show less

    • STARTEK

      Jul 2016 - Aug 2021
      Associate Vice President

      •Service Delivery Leader for a premium account, a leader in the automobile industry. Head a team of 500 FTE’s involved in service & sales support to various segments of vehicle owners as well as internal customers.•Leading the Transition function, which undertakes deployment of new projects across India & Sri Lanka, and also support Middle East & Australia business requirements.•Supporting the BD, Presales & Solutions teams; facilitating RFP’s requirements followed by end-to-end project management for roll out of new businesses across various centresin different geographies, entailing infrastructure readiness, IT set up, manpower hiring, knowledge transfer and other related activities.•Managing a team of transition managers, assigning them projects, setting their goals in line with the business requirements, monitoring & reviewing performances, providing regular feedback, extending requisite support to the team members’ in enhancing their productivity, quality of delivery and career progression. Show less

    • Concentrix

      Sept 2021 - now
      Location Head

  • Licenses & Certifications

    • COPC HPMT (High Performance Management Technique)

      COPC Inc.

    • Certified as a Bullet Proof Manager® Training Facilitator

      Crestcom International

    • Robotic Process Automation - Overview

      Udemy
      Oct 2019

    • The General Managers Programme™ from Gyanodaya, Aditya Birla Group

      Aditya Birla Group Leadership Programs