Benjamin Macalalad

Experience

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  The Captains Galley's

  Aug 2014 - Sept 2014

  Intern Server / Waiter

  • 100 Hours internship. • Serving orders restaurant guest.• Bussing out and cleaning of tables.• Maintaining cleanliness of the banquet.

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  Blackbeard's Seafood Island by Red Crab

  Apr 2015 - May 2015

  Intern Server / Waiter

  • 200 Hours internship. • Order taking and suggestive selling of products.• Serving orders to restaurant guest.• Asking feedback to the guest for his/her order/s.• Bussing out tables doing proper table set up.• Maintaining cleanliness of the dining area.

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  Solaire Resort and Casino

  Nov 2016 - Feb 2017

  Intern Concierge Department

  * 500 hours internship. * Greeting guest as they arrived at the lobby.* Welcoming VIP’s as they and at the hotel helipad.* Back up Bellman during peak check-in and check-out hours.* Assisting hotel guest with their luggage from the lobby to their room and vice versa. * Tagging arriving guest luggage at the concierge desk for storage or luggage delivery. * Doing errands for in-house guest of the hotel. * Assisting casino patrons with their bags for cloak storage.

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  Shangri-La Hotels and Resorts

  Aug 2017 - Apr 2018

  Bellman

  * Assisting guest with their luggage and tagging them for luggage delivery. * Assisting guests with their transportation needs such as car fully day hire, a pick-up and drop-off and airport transfers. * Assisting guests with making arrangements for local activities such as tours.* Assisting guests with making reservations at restaurants and arrange for a massage or spa treatment.* Opening doors and welcoming guests to the hotel and assisting them with their luggage.* Escorted incoming hotel guests to their rooms.* Discussing room features and describing complete detail of amenities pointing out areas of attraction in the hotel and the surrounding area.* Handling VIPs as they arrived at the hotel and assisting them through express check-in.* Doing errands for in-house guest of the hotel. * Assisting Concierge Supervisor of duties and responsibilities at the Concierge Desk. Show less

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  Autohub Group of Companies

  Mar 2021 - Aug 2022

  Sales Executive at Geely Quezon Avenue

  * Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car.* Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.* Taking customers on test drives and demonstrating vehicle features.* Building a rapport with potential customers to improve the possibility of a sale in the future.* Maintaining a customer database and communicating with them.* Assisting customers with completing the relevant paperwork required for a successful sale to be processed.* Collaborating with team members to reach sales targets.* Assisting with the set-up of showroom and promotional displays. Show less

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  Shangri-La Group

  Sept 2022 - now

  Concierge Associate / Bell Captain / Bellman

  * Booking transportations such as car hire rental, pick-up and drop-off or airport transfers for in-house and non-in-house guest through email, phone call or walk-in at the Concierge Desk.* Assisting guest with airport VIP fast track service.* Assisting guest with their special request/s such as flower arrangements, parcel delivery outside the hotel, lost baggage follow-up and etc.* Assisting guest/s with hotel or outside restaurant, spa, salon reservations and etc.* Bell Captain reliver in charge of managing bellman and doorman and their firings or errands.* Also, as Bell Captain I monitor the FCS for check-in or check-out luggage assistance of hotel guest.Finally, as Bell Captain I manage and monitor the breaks of my bellmans and doormans. Show less