Heather Pilcher

Experience

• 

  Missionary Training Center

  Aug 2013 - Mar 2015

  English Teacher

  • Provided progress reports of missionaries and maintained high level of confidentiality with leadership• Proved ability to be flexible and prioritize classroom activity based on needs of missionaries• Gathered data to compile reports for mission leadership

• 

  Pilcher Insurance Agency

  Apr 2014 - Aug 2014

  Customer Service Representative

  • Resolve customers’ service or billing complaints by taking payments or adjusting bills• Issue proof of insurance certificates and other documentation for agent completion• Mastered ability to answer and route all incoming phone calls• Refined planning and organizational skills to balance work and responsibilities in a timely manner• Demonstrated exceptional communication skills and maintained positive relations with staff and clients• Created an engaging customer service experience for rapid growth in company Show less

• 

  Blendtec

  Aug 2015 - Dec 2015

  Customer Coordinator

  • Maintained payment records, including invoices, payment journals, and daily accounting reports• Processed cash, credit, and check payments and manually produced receipts• Worked with customers on warranty and product satisfaction to ensure quality customer experience• Mastered ability to upsell products, answer questions, suggest items, and process payments• Discovered needs of customers and assisted with purchase decisions

• 

  Macy's

  Apr 2016 - May 2018

  • Process business licenses and fees, including check request submissions• Prepare and process gross receipt returns, including compiling sales data at the store level, and accurately complete returns in a timely manner• Primary contact for license or permit questions• Maintain complete files, including returns and applications, copies of checks and issued licenses• Complete and verify accuracy of requested information on returns and applications, including sales and expense data, calculations, and all other information. Show less • Performed daily, in depth analysis of 40 stores to minimize cash shortages and detect theft• Produced and examined reports to identify all bank and register errors and counterfeit currency• Managed daily communications with stores, Asset Protection, and Treasury Department• Prepared sales audit adjustment requests and ensured accuracy of information• Generated and interpreted detailed reports to assist Asset Protection in detecting dishonest employees• Maintained a calendar of store seeding schedule, obtained paperwork, ensured accuracy Show less

  • Business License Specialist

    Aug 2016 - May 2018

  • Cash Services Analyst

    Apr 2016 - Aug 2016
• 

  Keller Williams

  Apr 2019 - May 2024

  To become a broker in the state of Kentucky, an agent must be licensed for a minimum of two years and complete an additional 336 classroom hours beyond a sales associate license.

  • Real Estate Broker

    Sept 2022 - May 2024

  • Real Estate Agent

    Apr 2019 - May 2024
• 

  Keller Williams Realty, Inc.

  Nov 2021 - Jun 2022

  Productivity Coach
• 

  Fiv Realty Co.

  Mar 2024 - now

  Real Estate Broker Ohio & Kentucky