Stanko Dimovic

Experience

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  Self-employed

  Jan 2008 - Jan 2012

  System administrator
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  FXC Financial

  Jan 2013 - Jan 2014

  IT Lead
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  NCR Corporation

  Jun 2015 - Jul 2019

  Automation of processes. Creating robots that will speed up any process that is repetitive, creating documentation, working with UiPath and AutoHotKey. After business analyst finishes part of mapping processes, RPA Developers starts with creating robots. Worked with Local UiPath, UiPath on server and with UiPath Orchestrator.Creating Attended and Unattended robots. Managing robots, and tracking their work in Kibana Elastix search tool. Started to connect UiPath with API for “Service now ticketing system”. Working with databases of BMC Remedy.I have automated many process for Walmart, McDonalds, Call One, World Pay UK, Barclays, Royal Bank of Canada, Sobeys Show less Automation of processes. Creating robots that will speed up any process that is repetitive, creating documentation, working with UiPath and AutoHotKey. After business analyst finishes part of mapping processes, RPA Developers starts with creating robots. Worked with Local UiPath, UiPath on server and with UiPath Orchestrator.Creating Attended and Unattended robots. Managing robots, and tracking their work in Kibana Elastix search tool. Started to connect UiPath with API for “Service now ticketing system”. Working with databases of BMC Remedy.I have automated many process for Walmart, McDonalds, Call One, World Pay UK, Barclays, Royal Bank of Canada, Sobeys Show less Position accountable for ensuring the successful development and deployment of the Knowledge Management (KM) tool across Canadian MSO Call Centre Services Work with the Global KM project management team in all aspects of development, pilot phase, roll-out, co-ordination of training, documentation processes, and measurements. Position impacts the business by building new service capabilities and/or improving operational efficiency Position responsible for being subject-matter experts regarding the processes/infrastructure for which they are responsible and are key contributors during development and deployment; In addition to planning and budgeting, position often leads and manages the overall realization effort Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems Responsible for working with business functional units through pilot and implementation of new tool Provide support to business units, monitor process performance, drive standardization and manage changes Provide support to business units to ensure consistent process execution Monitor process execution and identify areas for improvement; Collaborate with operational teams and other internal organizations to deploy process changes when needed Provide key input and delivery for training of agents Subject Matter Expert (SME) for the Knowledge Management tool Understand and communicate process capabilities; Ongoing maintenance of process documentation; Share process knowledge with local or global process owners, as well as with end users Assist IT in the development of functional specifications Coordinate business user testing activities; Develop user documentation and training materials and train local end-users when necessary Execute customer implementation process as required Provide weekly/ monthly reporting on use of tool, productivity of users Show less

  • Robotic Process Automation (RPA) Senior Developer at NCR Corporation

    Apr 2018 - Jul 2019

  • Robotic Process Automation (RPA) Developer

    Jul 2017 - Jul 2019

  • Knowledge Management Specialist

    Jun 2015 - Jul 2017
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  Outsource Insurance Professionals

  Jul 2019 - now

  Robotic Process Automation Senior Developer