Mooya Michelo

Experience

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  Finca Zambia

  Nov 2016 - Feb 2019

  Banking Officer and Customer Experience Champion/ Sales champion

  • Handling customers professionally and providing account services.• Carrying out daily cash reconciliation.• Learning about all banking products in order to respond to related customer queries and investigate discrepancies in bank operations.• Screening of all business loan clients before forwarding the client to the loan officer in line with business loan policies and procedures.• Carrying out timely disbursements as per day’s schedule.• Maintaining records of all accounts that have been issued to clients.• Ensure that complete reports are submitted to head office banking operations department.• Monitor and maintain staff mileage.• Resolve service issues and shared benefits to additional services• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.• Maintained up-to date knowledge of bank policies regarding payments, changes in accounts and upgrades.• Consult with customers to evaluate needs and best options. Show less

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  Airtel

  Apr 2020 - now

  Customer center representative