Donovan Wilson

Donovan Wilson

Information Technology Specialist

Followers of Donovan Wilson115 followers
location of Donovan WilsonEdmond, Oklahoma, United States

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  • Timeline

  • About me

    Entrepreneur, IT Supv, Council Member at YMCA, & Commercial Pilot

  • Education

    • University of Oklahoma

      2017 - 2023
      Bachelor of Science - BS Professional Pilot
  • Experience

    • Shannon S Computer Service LLC

      Jan 2017 - Oct 2022
      Information Technology Specialist

      - Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools. - Worked with audit and governance groups internal and external to the client to assist them in completing their reviews.- Interacted with senior personnel on significant technical matters frequently requiring coordination across organizational lines.- Maintained Active Directory, Microsoft Server 2012r2 and 2016, and Application servers.- Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.- Successfully managed and coordinated with vendors to ensure our client remained operational during the COVID-19 pandemic.- Successfully completed a company-wide upgrade to Windows 10 and Office 365 which impacted more than 30 onsite staff.- Led projects that ensured our client would be in compliance with government and Microsoft mandates.- Acted as a point of contact for strategic disaster recovery program and often perform project leadership role.- Led a MSP conversion project Show less

    • BACKCHANNL

      Jan 2020 - Nov 2023
      Founder, Executive Creative Director

      - Worked collaboratively with clients to provide rapid, robust, and client-acclaimed front- and back-end web development optimizing user experience, search engine ranking, sales, brand positioning and related metrics.- Led creative design for digital and print assets, as well as internal and external communications, including website, social media, and PR.- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.- Managed multiple digital advertising accounts including the planning, launching, and optimization across paid search, social and display channels. SEM advertising in Google, Twitter, Facebook and Instagram. Show less

    • Chickasaw Community Bank

      Oct 2022 - now
      Information Technology Supervisor

      - Institute protocols for the use of IT across departments and projects.- Collaborate with other professionals to maintain standards and functionality.- Establish processes for ongoing communication of business needs, information systems reporting needs, and product development plans to IT support or line management.- Ensure that IT development efforts are prioritized, funded, and aligned with business strategy.- Document information flows throughout the business unit and notify ISO when business processes change.- Coordinating and performing due diligence reviews for prospective third-party providers and ongoing monitoring of third-party providers with which the institution has established relationships.- Engaging with the ISO to discuss inherent information security risks of new business unit initiatives. Show less

    • The Y (YMCA)

      Oct 2023 - now
      Council Member

      - Serve on and fill a leadership role on a standing Committee.- Identify community needs the YMCA should address.- Assure quality assurance of YMCA programming & services.- Engage & secure sponsors for District & Association fundraising events.

    • OAK Outdoors

      Jan 2024 - now
      Founder, President

      - Manage day-to-day business operations, including accounting, HR, finance, marketing, and public relations. - Cultivated forward thinking, inclusive, and performance-oriented business culture to encourage innovation and push progress. - Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. - Managed key accounts, including developing sales presentations and promotion initiatives to drive service sales growth and increase brand awareness. - Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Show less

  • Licenses & Certifications

    • Instrument Rating (IFR) ASEL & AMEL

      Federal Aviation Administration
    • Commercial Pilot ASEL, AMEL

      Federal Aviation Administration
      Dec 2020
    • Lutron RadioRA3 Certified

      Lutron Electronics
      Nov 2023