Donovan Wilson

Experience

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  Shannon S Computer Service LLC

  Jan 2017 - Oct 2022

  Information Technology Specialist

  - Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools. - Worked with audit and governance groups internal and external to the client to assist them in completing their reviews.- Interacted with senior personnel on significant technical matters frequently requiring coordination across organizational lines.- Maintained Active Directory, Microsoft Server 2012r2 and 2016, and Application servers.- Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.- Successfully managed and coordinated with vendors to ensure our client remained operational during the COVID-19 pandemic.- Successfully completed a company-wide upgrade to Windows 10 and Office 365 which impacted more than 30 onsite staff.- Led projects that ensured our client would be in compliance with government and Microsoft mandates.- Acted as a point of contact for strategic disaster recovery program and often perform project leadership role.- Led a MSP conversion project Show less

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  BACKCHANNL

  Jan 2020 - Nov 2023

  Founder, Executive Creative Director

  - Worked collaboratively with clients to provide rapid, robust, and client-acclaimed front- and back-end web development optimizing user experience, search engine ranking, sales, brand positioning and related metrics.- Led creative design for digital and print assets, as well as internal and external communications, including website, social media, and PR.- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.- Managed multiple digital advertising accounts including the planning, launching, and optimization across paid search, social and display channels. SEM advertising in Google, Twitter, Facebook and Instagram. Show less

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  Chickasaw Community Bank

  Oct 2022 - now

  Information Technology Supervisor

  - Institute protocols for the use of IT across departments and projects.- Collaborate with other professionals to maintain standards and functionality.- Establish processes for ongoing communication of business needs, information systems reporting needs, and product development plans to IT support or line management.- Ensure that IT development efforts are prioritized, funded, and aligned with business strategy.- Document information flows throughout the business unit and notify ISO when business processes change.- Coordinating and performing due diligence reviews for prospective third-party providers and ongoing monitoring of third-party providers with which the institution has established relationships.- Engaging with the ISO to discuss inherent information security risks of new business unit initiatives. Show less

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  The Y (YMCA)

  Oct 2023 - now

  Council Member

  - Serve on and fill a leadership role on a standing Committee.- Identify community needs the YMCA should address.- Assure quality assurance of YMCA programming & services.- Engage & secure sponsors for District & Association fundraising events.

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  OAK Outdoors

  Jan 2024 - now

  Founder, President

  - Manage day-to-day business operations, including accounting, HR, finance, marketing, and public relations. - Cultivated forward thinking, inclusive, and performance-oriented business culture to encourage innovation and push progress. - Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. - Managed key accounts, including developing sales presentations and promotion initiatives to drive service sales growth and increase brand awareness. - Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Show less