Hlo Mhlongo

Experience

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  Canon Office Automation

  Jan 2004 - Jan 2005

  Telesales

  Dealing with Clients, taking orders, maintaining relationships, selling consumables, delivering on occation.

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  CTI

  Mar 2006 - Jun 2008

  Student Advisor

  Marketing and Sales Position, dealing with High School Students and thier Parents. High School Guidance Councellors and Principles, maintaining good relationships, event organising, event management, general postive outlook

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  Vibrant Direct

  Jun 2008 - Jan 2009

  Corporate Account Executive

  Finding new businessMaintainging current clientsVisiting clientsWorking with online and telephonic enquiriesManaging campaignsResearching clients and campaignsCompiling ReportsConducting PresentationsCollecting PamphletsDelivering Pamphles to its corresponding DepotCold Calling - Physical and Telephonic

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  The Creative Counsel

  Jun 2009 - Apr 2012

  KZN Team Leader

  Managing Project CoordinatorsCampaign AllocationCellphone and Mileage checking and sign offAdmin – FilingKeeping track of ALL campaigns running on a daily basisFinance - Wage Queries- KZN Petty Cash Manager Storecheck allocation Assisting Agent Area/Department Monitoring Warehouse in’s and outs Assisting Warehouse i.e. driving, packing, distributing Training BA’s and Permanent Staff Manage Campaigns – Surf Sampling, Nescafe Intersections, Nedbank Personal Loans Branch Opening Show less

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  UShaka Marine World

  May 2012 - Mar 2016

  Sales and Marketing Projects Manager

  Bulk Sales to Hotels, Tour OperatorsBulk Sales to Corporate CompaniesAdmin – filingTelesalesCompiling of QuotesAdhering to MFMA protocolTravellingPlanning of work trips(for myself, colleagues,management)Booking Flights (for myself, colleagues, management)Booking Accommodation (for myself, colleagues,management)Booking Car Rental (for myself, colleagues, management)Booking meetings (for myself, colleagues, management)Confirming meetings (for myself, colleagues, management)InvoicingCold CallingSales Calls Follow upsSales PlanPricing of ticketsProject ConceptualizingProject ManagementProject PlanningProject ExecutionBasic Media PlanningCustomer RelationsClient Service ManagementHandling guest complaints/compliments on siteHandling guest complaints/compliments telephonicallyHandling guest complaints/compliments via emailAnnual Pass SalesEmploying of Sales StaffTraining of Sales StaffManaging the Sales StaffAnnual Pass Promotions PlanConducting Presentations – Internally and ExternallyMC of internal eventsManaging of Guest Relations teamEnsure and provide flawless, upscale, professional andhigh class guest service experiences;Analyse customer feedback and provide strategic directionto continuously improve overall rating;Respond to guests needs and anticipate their unstatedones;Expect and react promptly to guests’ requirements andinquires;Actively listen and resolve guests’ complaints;Coordinate and manage communication between guestsand staff and follow up to ensure completeservicerecovery;Promote all amenities, conveniences and programsoffered;Direct, coach and manage guest relations team to ensureall standards and operating procedures are adhered to;Appraise team’s performance and produce report;Oversee day to day operation of the Guest Relations department Show less

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  Hlonovation Promotions and Events

  Mar 2016 - Apr 2018

  Owner

  Instore and Roadshow PromotionsLaunch EventsSocial EventsMarketing of SMME Businesses

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  Caltex Eastern Cape Marketer

  May 2017 - Dec 2019

  Personal Assistant

  Managing CEO's diaryManaging CEO's personal errandsCEO Travel and Accommodation logisticsExecutive/Board Members Travel and Accommodation logisticsTaking Board Meeting MinutesBoard level AdminExecutive level AdminFielding callsFiling and AdministrationManaging Cleaning staffGeneral Office Management including buying office suppliesPlanning of company events

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  Shampoo Creative

  Feb 2020 - Dec 2020

  Account Executive

  Marketing Agency that specialises in PR, Project Management and amongst many other things Digital Management.We supply our clients with fresh approaches for their brands to ensure they are always relevant to their target Market.We apply old school ethics to the new age mind set, something we do very well.

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  Lemonade Design Co.

  Apr 2021 - now

  Accounts and Studio Manager

  ROLES AND RESPONSIBILITIESACCOUNTS MANAGERManaging all financial matters for the business Chasing quotes Creating invoices Tracking payments Filing/Admin Relationship Management SageSTUDIO MANAGERGeneral maintenance around the studioManaging staff calendar and company eventsManaging cleaning and garden staffStudio shoppingHR Responsibilities Admin Studio Policies DisciplineLegal Matters Company Policies Contracts approval and creationPA TO FOUNDER AND CREATIVE DIRECTORRunning errandsSchool pick upsAssisting with personal admin that she may need Show less