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Debangshu Halder

Debangshu Halder

Service Desk Agent

Followers of Debangshu Halder2000 followers
location of Debangshu HalderBengaluru, Karnataka, India

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  • Timeline

  • About me

    Customer Support| Aspiring Commercial Pilot | Aviation enthusiast

  • Education

    • Government Model Senior Secondary School

      2015 - 2016
      12th PCMB 70

      Activities and Societies: Showcased Exhibit "Disaster Saver" in a National Exhibition

    • Nitte Meenakshi Institute of Technology

      2017 - 2021
      Bachelor's degree Mechanical Engineering

      Activities and Societies: Internship on "CNC Laser Engraver" in IIIT Chennai Made a CNC Laser Engraver from scratch

  • Experience

    • Kyndryl

      Jun 2022 - now
      Service Desk Agent

      - ensured seamless IT operations and exceptional user support. - manage and resolve technical incidents reported by users, ranging from hardware and software issues to network connectivity problems. I utilize our ticketing system to log, prioritize, and track these incidents, ensuring timely resolution or escalation to specialized teams.- end-user support through various channels, including phone, email, and remote desktop tools, delivering clear and effective solutions. - focused on customer service ensures that all interactions are handled with empathy and professionalism, aiming to minimize downtime Show less

  • Licenses & Certifications