Natalie Held

Experience

• 

  Cranial Technologies, Inc.

  Jun 2022 - Aug 2022

  Intern

  -worked the front desk and had to use different softwares -scheduled patients for upcoming visits -shadowed the clinicians and helped scribe -kept the work place sanitary and restocked equipment -interacted with families to make sure they felt welcome

• 

  Salisbury University

  Aug 2022 - now

  Student Worker
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  DERMATOLOGY AND ADVANCED SKIN CARE, INC

  Jun 2023 - Jan 2024

  Medical Assistant

  -greeted patients-obtained patient medical background -scribed for doctors during patient appointments-assisted in biopsies -assisted in cosmetic procedures-scheduled patients for upcoming visits -performed phone calls and educated patients -completed prior authorizations -kept patient rooms clean and tidy

• 

  Aquacare Physical Therapy

  May 2024 - now

  Exercise Tech / Patient Coordinator

  -make sure patients are safe and comfortable-explain exercises and correct technique to patients-schedule patients and take care of phone calls-keep clinic clean and organized-resolve conflicts with patients-communicate to therapists and assist as needed-be knowledgeable of insurances and communicate to verification team