M.C. Connor

Experience

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  Student Cable Access Network

  Aug 2010 - May 2012

  General Manager
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  Prevention Innovations

  Aug 2010 - Dec 2010

  Public Relations Director
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  University of New Hampshire

  Aug 2011 - Apr 2016

  Information Technologist II - Application of technical knowledge and customer service skills to provide in person consultation as well as telephone and chat support on inquiries related to academic technology services and products. Train and supervise a team of 15-20 employees in providing ITIL compliant support to clientele including students, faculty, and staff. Evaluate faculty and student support needs to design, create, deliver and evaluate seminars on academic technology and IT topics. Design, produce, and deliver the content for a series of faculty and student-oriented seminars, made to improve technological literacy for specific subjects. Also perform work on internal training, and provide customer support as a technician.

  • Evening / Operations Supervisor

    Dec 2012 - Apr 2016

  • IT Seminar Developer

    Aug 2011 - Dec 2012
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  B2W Software

  Apr 2016 - now

  Providing customized on-site and online training for customers across all of the B2W software products. Training times and curriculum vary between 2 hour sessions - 5 day sessions. Maintaining a 75%+ travel schedule to deliver on-site training across the United States and Canada.Works as a customer advocate in providing detailed notes back to the company, and providing insight on what clients wish to see in the software. Presenting sessions at annual user conference for audiences of 20 - 200+ per session Show less

  • Strategic Accounts Analyst

    Apr 2021 - now

  • Training Manager

    Jul 2018 - Apr 2021

  • Senior Training Specialist

    Oct 2016 - Jul 2018

  • Implementation Specialist

    Apr 2016 - Oct 2016