Stephen Johnson-Ramsey

Experience

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  SH Marketing Ltd

  Oct 2001 - Jul 2009

  Organisational Head of Administration and Recruitment

  Key Responsibilities:• Lead a highly efficient team of 20 Recruiters to deliver high quality candidates.• Lead a team of 15 Administrators in the successful running of all office functions on each site.• Organised and led the team to focus on effectiveness and efficiency key to the business, whilst ensuring improvement and making sure learns from feedback a directly inputted to ensure continuous development.• Liaise closely with the senior management to create and implement sales and marketing strategies, succession planning, business coordination.• To run the offices whilst the managing director is on leave, running with the same business and sales principles.• Develop and forged strong interdepartmental relationships across all offices by hosting regular meetings, conferences, and direst phone calls with Managing Directors and Administrators. • Relationship Management with Clients, ensuring their needs are met in regards to sales acquisition, quality and compliance. • Implement systems and procedures to anticipate and meet future needs of the organization and client. • Key Relationship focus with Stakeholders making sure that we share best practice and keep up to date with key knowledge and making sure that there is a transparent approach between recruitment, training and the operation.• Organized and led the team to focus on recruitment, quality and sales, whilst using TNA to further improve and repair potential weaknesses. عرض أقل

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  Serco Global Services, Private Sector

  Jul 2009 - Jan 2013

  Training Consultant and GradBay Team Manager

  Key Skills:• Coaching and mentoring• Exceeding on KPI/SLA targets• Managing teams 10-40FTE• Agent improvement and development• New agent development• Relationship management• Very strong Leadership skills• Identifying and maximising on opportunities• Process Improvement & development• Fast and effective decision maker • Management Development • Development & implementation of training materials• The creation and implementation of a Net Promoter score initiative. Led a multi discipline team to deliver process to 550FTE in service campaigns. Worked in a consultative way with stakeholders on continued success, provide constant TNA for business improvement. Result: 15% increase in advisor scores across campaigns.• The running and improvement on site of our TMID program. Coaching and mentoring prospective TM’s in their future roles. Liaising with senior management in a collaborative way on their suitability, strengths and weaknesses. Result: 6 fully qualified TM’s in last 8 months; new process is BAU across all sites.• The end to end creation of new role: Performance Coach. Currently 30 FTE engaged in the coaching and performance of all advisors, with particular emphasis on new advisors. And negotiated and worked with senior management to establish and ensure longevity of new department. Result: ongoing monitoring and competency, role BAU with a viable progression opportunity on site. Attrition in first 12 weeks reduced from 7% to 2%.• The construction of a complex on boarding process, result: BAU, increased agent competency from 12 to 7 weeks. • Deliver and design training material of a busy outsource operation for approx 800FTE, across multiple campaigns – technical, provisioning, sales, inbound and outbound.• Lead management development program, work with key stakeholders on direct reports development needs. Consult with senior operations on application and progress. Result: 0.5 point increase in management population. عرض أقل

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  Vision2learn

  Jan 2013 - now

  Online Tutor

  Vision2learn is an online learning provider, which works with adult learners who are looking to increase their knowledge and qualifications. They specialise in helping students to attain new qualifications and experience in new fields in order to improve their employability.I work as an online tutor for a number of colleges - primarily tutoring and assessing coursework for:NVQ Level 2 in Business AdministrationLean Management TechniquesCustomer ServicesInformation TechnologyDigital media marketing For this role, I am expected to use a number of multimedia systems in order to motivate, develop and teach learners in their chosen subject. This involves the use of coaching and positive feedback to help develop and manage their performance.Key Achievements:Classed as a level four tutor - requiring minimal internal moderationHigh levels of positive feedback from all learners in all coursesSuccessfully completed nearly 350 learners through their NVQ's over the last two years. عرض أقل

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  Insure The Box Limited

  Jan 2013 - now

  Responsible for guiding staff through their journey at insurethebox: from their first days learning about the business; culture, goals and vision; supporting them in their current role.Deliver training on a wide range of subjects across all business sites and also to our business partners. Consistently assess progress to ensure learning is effective and provide constructive and fair feedback. Design training material which meets the needs of the business – ensuring it is FCA compliant and caters for a variety of learning styles and accessibility requirements. It has a consistent look and feel according to brand guidelines and is in line with TAP guidelines and requires minimal amendment prior to sign off. Update and improve material following feedback, changes to company process, procedure and objectives, industry and regulation and new training methodologies.Provide professional training support to the business and raise the team’s profile by regularly engaging confidently with key stakeholders. Support departments by creating and delivering training solutions, involving subject experts and other teams where their skills and knowledge will add value. Objectively and independently observe and facilitate business meetings, focus groups or workshops where required using a variety of facilitation techniques. عرض أقل My role is to work alongside training and development to implement our on boarding and apprenticeship programs, coupled with the day to day role of a team manager in a car insurance environment – this is in Business Administration (8 learners) and Customer Service (8 Learners). Working in an environment where I am expected to use my training and coaching ability to help lead a number of different teams with varying goals and aims. As the company is relatively new, it also gave me the opportunity to work in developing our apprenticeship program.My Main Duties include:• Manage teams of 9 direct reports for inbound customer service calls - all are apprentices.• Work alongside the L&D Head the implementation of our apprenticeship program, currently with 16 advisors going through this.• Work alongside our Business Admin teams to help with their training, coaching and the development of their training program to cover a wide range of disciplines – including all mail, communication, systems and processing.• Drafting departmental policies and procedures with learning and development. The development of a robust coaching and performance strategy to develop advisors to a high standard which far exceeds the business norms.Key Achievements:• The creation of an Agent, and manager probation program to provide support and development of all new staff.• Being chosen as a 'Master Coach' for our in house development program.• Development of training for performance management for all managers to attend.• Multiple project leads covering lean streamlining, development, coaching and apprenticeships. عرض أقل

  • Business Trainer

    Jul 2015 - now

  • Apprenticeship Team Manager

    Jan 2013 - now
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  Aioi Nissay Dowa Europe

  Jan 2017 - Dec 2021

  Group Talent and Leadership Development Partner

  Key areas:•Currently work as part of a group Organisational Development team designed to create learning interventions and group wide improvement projects designed to further reinforce the organisations goals and strategies for the future.•Full accountability for all apprenticeships on site – managing the relationships between training providers, external bodies and awarding bodies.•Implemented a national apprenticeship programme with 89 learners, accounting for 7120 learning hours, and 73 qualifications achieved to date.•Implemented a new learning management system for all regulatory eLearning, leading to improvement of our compliance scores in all mandatory areas from •Took the lead on a national organisational design project in conjunction with HAYS to size all roles within the organisation and calibrate across departments and levels. The information leading to the completion of our integration and harmonisation project on a group level.•Built strong links with all executives across the organisation – working with them closely on their organisational design, their leadership frameworks and talent gaps to create bespoke programmes. Leading to personally being recognised in national media as rising stars.•Act as a source of advice and guidance for all levels of the organisation in development, talent and recruitment.•Work alongside decision maker internally and externally to gather funding for new learning programmes, including securing £240,000 of investment for further education programmes.•Encourage and develop external ties to awarding bodies, influential business leaders and talent across the northeast and London to help facilitate our CSR programme and also develop new programmes.•Member of ABI panel for talent and diversity, Alumni for NCFE for the creation and development of new learning programmes on a national level. •Work with multiple colleges to develop&enhance learning for young people and learners coming back into the working environment. عرض أقل

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  Bridgwater & Taunton College

  Jan 2017 - now

  Tutor and IQA

  Currently work as a tutor on a number of learning projects to support adult learners at a level 2 and level 3.This involves distance learning and telephone based tutoring and mentoring. Also incorporating additional learning needs where requested.Recently qualified as an Internal Quality Assessor.This includes short courses such as:LeadershipLean Process ManagementWorkplace Violence and HarassmentGDPRBusiness AdministrationCustomer ServicesSafeguarding and PreventInformation Technology عرض أقل

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  LumiraDx

  Dec 2021 - now

  Global Talent and Internal Communication Manager

  • Lead on the creation and continuous evolution of the LumiraDx Leadership Development programme.• Provide thought leadership to develop world class talent, leadership and culture enabling the business needs and contribute to broader People Strategy.• Establish deep, trustful and influential relationships with senior leaders to help drive the transformation of our business and our HR function.• Lead our Learning, Succession and Performance organization to develop and execute talent offerings to build leadership, management, game-changing expertise and overall organization capability.• Drive progressive leadership and professional development practices for high-performing teams who are helping to create the future for our industry.• Collaborate with Talent leaders externally to bring the “outside in” • Plan, edit and write content, with a focus on effective employee engagement, for a variety of internal communications mediums• Management of social media tools to communicate with staff internally.• Oversee the interview process, ensuring candidates are thoroughly vetted before presenting, ensure quick turn around on requests to schedule interviews, debrief with interview panellists, and provide timely feedback to candidates .• May act as a liaison between the hiring manager, HRBP and the partnered Search firms on outcomes and results.• Manage the development and delivery of the LumiraDx Coaching program • Identify development solutions that help drive a step change in individual, team and organisational performance• Design and deliver OD and change management strategies, processes and interventions that support the strategic requirements of the organisation. Will include initiatives that enable a high-performance organisation, learning culture and continuous improvement• Design and deliver (through 3rd party providers where appropriate) high impact learning interventions at an individual and team level عرض أقل