Olivia Drury

Experience

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  Devonport Regeneration Community Partnership

  Jan 2008 - Jan 2009

  Board Member and Youth Representative

  Reviewed documents on requests for funding, discussed, suggested and voted upon use of funding during the New Deal for Communities initiative in one of Britain's most deprived neighbourhoods. Received the Diana Award and chosen to represent the DRCP at the House of Commons

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  Citizens Advice

  Jul 2011 - Sept 2011

  Administrator and Information Assistant

  Managed customer contact and issue resolution, helping front line customers and resolution of issues through policy research.Client interviews and data collation leading to a report which prompted changes in the Bureau.

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  University of York

  Oct 2011 - Oct 2012

  Team Leader, International Welcome Team

  Looking after new international students arriving at the University of York while also managing a group of Welcome Team members.

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  Citizens Advice

  Oct 2012 - Jul 2013

  Social Policy Specialist

  Policy research, with emphasis on welfare reform and generated templates to speed up the process.Produced reports based upon evidence and trends to influence policy change.

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  Family Mosaic

  Sept 2014 - Aug 2015

  Research and Performance Analyst

  Writing and reviewing policies, creating process maps on Visio for Asset Management, Property Services and Housing Management. Developing Customer Relationship Management system for staff to record data and carry out tasks more easily.Optimising services through research, survey design, analysis and providing recommendations.Sitting on internal and external forums including the London Financial Inclusion Group, EDI, and Leaseholder forum.

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  Peabody

  Aug 2015 - Sept 2016

  Policy Officer

  Ensuring that Peabody policies comply with HCA regulatory requirementsInform and train staff on policies and procedures Reviewing translation service contracts and simplifying process to arrange interpretors for staffRepresenting Peabody at London Policy Exchange Group meetingsProviding policy support to other departments in the organisationDelivering excellent customer service through the Policy HelplineCarrying out equality impact assessments and privacy impact assessments Show less

• 

  Milton Keynes Council

  Sept 2016 - now

  Overseeing projects and programmes in Adult Services. Providing project advice andsupport to project managers.Reporting on project progress at programmes boards, highlighting and managing risk.Setting up project governance, establishing local domestic abuse partnership strategicboard and operational group.Development and launch of multi-agency domestic abuse strategy and action plan,working with partner agencies and co-produced with people accessing services.Launching new services including Integrated Autism Service and Sanctuary Scheme,procurement of new case management system. Show less Responsible for the day-to-day running of the Education Access Service, including in-year school admissions, local authority co-ordinated admissions, free school meals and pupil premium eligibility checking, two year old funding eligibility checking, and the children and families information service. Recruitment and training of 6 members of staffLA representative at school appeals for community and maintained schoolsEnsuring adherence to the School Admissions Code and School Appeals Code Show less Digitalisation of free school meals and pupil premium eligibility checking facilityStreamlining home to school transport eligibility checking and Travel Exceptions and Appeals Panel Investigating and responding to MP enquiries and complaintsRegular review of communications via web, email and the customer helplineResponsible for preparation for Travel Exceptions and Appeals Panel, capturing relevant information regarding exceptional requests for school transport and taking part in the panel where final decisions were made based on information providedIntroduced Independent Travel Training to support independence of young people who have been reliant on door to door taxies to access education and servicesIntroduced Family Led Travel Budgets to enable families to put appropriate transport in place for their children Supported Home to School Transport Taskforce involving review of all children on transport and making final decision on whether or not their eligibility status had changedLine management of up to 4 members of staff and responsible for carrying out their appraisal within a strict timeframe Show less

  • Planning Projects Manager

    Mar 2021 - now

  • Programme Manager

    Sept 2018 - Mar 2021

  • Projects Policy and Performance Officer and Education Access Manager (maternity cover)

    Oct 2017 - Sept 2018

  • Projects Policy and Performance Officer

    Sept 2016 - Oct 2017