Zach Holberg

Experience

• 

  Apple Retail

  Jan 2008 - Jan 2009

  Apple Specialist

  Apple Specialists are at the heart of our reputation for extraordinary customer service. We love people. Have an encyclopedic knowledge of all things Apple. And can translate technology-speak into everyday language. You're ready to not just serve up information, but also inspire the next generation of Mac, iPod, iPhone, and Apple TV fans. Responsibilities: Excellent customer service, customer sales, product knowledge and explanation, sales display upkeep, loss prevention.

• 

  Palms Resort & Casino

  Jan 2009 - Jan 2013

  IT Service Desk Technician

  The Help Desk Technician’s roll is to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues. This position requires good communication, analytical, and problem-solving skills to provide first and second tier technical support, as well as, the ability to research, resolve and escalate IT issues when necessary. This position responds to a number of channels including work tickets, phone calls, emails, and personnel requesting support. The Support Technician is responsible for delivering the highest level of customer service and support to our customers. Responsibilities will include, but not limited to the following. Work with users to provide support for all hardware, software and network related issues.Return customer calls in a timely and professional manner.Support Windows operating systems, Microsoft Office Suite, and a variety of other applications.Configure computer systems for new images, updates and rotation assignments to staff.Responsible for creating and maintaining inventory and asset control records in database (i.e.: Laptops, Desktops, Printers, etc.).Contact and coordinate all software and hardware vendor support requests for defective products.Enter all calls into Help Desk ticketing system, and update tickets according to organizational guidelines.Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service Exibir menos

• 

  Switch

  Jan 2013 - Jan 2018

  Client Support Supervisor

  The primary purpose of this position is to ensure the Client Support operations team performs their daily duties by providing oversight and instruction for all functions and act as the primary port of escalation for urgent matters within the capacity of the Client Support role.

• 

  Elekta

  Jan 2018 - Jan 2019

  Product Support Specialist
• 

  Switch

  Jan 2019 - now

  • Client Support Manager

    Jan 2023 - now

  • Client Support Supervisor

    Jan 2019 - Jan 2023