Cherish Balbin

Experience

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  Diversified Technology Solutions International (DTSI)

  Feb 2007 - Aug 2008

  Onsite-Support Engineer

  • Administration and maintenance of Avaya PABX (telephony) system, OCTEL Voice mail box and Teltrac CallAccounting System.• Maintain the company telephony infrastructure• Support users relating to telephony raise thru helpdesk• Performs monitoring of voice systems to ensure maximum availability and optimal operations of officephone systems including Avaya PBXs, phone handsets , MDF/IDF wiring and voice circuits• Responsible in generation of Monthly report of the PBX System• Avaya Phone troubleshooting, cabling and installation. Show less

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  Trends & Technologies, Inc.

  Aug 2008 - Apr 2015

  Technical Support Engineer

  • Responsible for the implementation, installation, configuration, maintenance and troubleshooting of Avaya PABX, Avaya product, Nortel application and Verint Audiolog equipment provided by the • • Perform installation and troubleshooting of Avaya phones such as analog, digital, IP phones, andsoftphones.• Responsible for installation and configuration of different Avaya Application system such Modularmessaging, Application Enablement System, Basic Call Management ReportingDesktop (BCMRD), Avaya Aura Conferencing and Call Management System (CMS), Avaya AuraConferencing, Avaya MPS IVR, Nortel Callpilot, Nortel Contact Center• Training clients that will handle and administer the installed servers as well as compiling procedural documentation Show less

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  GRUNDFOS

  Apr 2015 - now

  System Engineer Analyst