Damaris Meneses

Experience

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  Ebert Appraisal Service, Inc.

  Jan 2005 - Jan 2010

  Office Manager

  Recruit and select office staff. Coaching and disciplining staff.Orient and train new employees.Ensure personnel files were up dated and secure.Ensure data entry and filing systems were maintained and up to date.Keep customers satisfaction to at least 95%

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  Grupo Pantaleon

  Jan 2010 - Oct 2015

  Customer Account Specialist

  Manage internal quality audits at multiple, remote sugar mills across Central America and Mexico.Investigate and analyze current production operations as well as internal management operating procedures.Apply knowledge of investigative techniques and the laws, rules, regulations, and objectives pertaining to the sugar industry and Pantaleon.Draft technical reviews of production and procedural problems, presented to multiple internal stakeholders to establish guidelines for loss mitigation.Design and oversee development of claims database to track issues and responses to customer claims.Design and oversee customer satisfaction survey.Negotiate and implement remedial measures across all stakeholder groups.Manage all customer claims, stablishing procedures for timely response and setting clear standards to guide expectations.Project Manager for yearly global manager meeting.Translate all documents in English for Pantaleon.Perform internal audits for ISO and FSSC22000 Mostrar menos

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  Virtual Management US

  Nov 2015 - now

  Business Owner

  Virtual Management has been created to provide professional advice and administrative support to several companies remotely and to help business owners that have shown difficulties in adapting to an ever changing environment to have a competitive and profitable business. Offering the following services:* Administrative support* Virtual Management for short term rentals in USA* Web development* E-Commerce* Business Consulting* Email Account Management* Wordpress * Simultaneous interpretation remotely (English / Spanish)* Translation of documents (English / Spanish)* Invoicing and collections Mostrar menos