Isaac Osei

Experience

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  GEC Plessey Telecommunications

  Jan 1982 - Jan 1988

  Customer Services Engineering & Support of Branch office networks using the Videogate/Teletext platforms mainly for Financial Institutions and Travel Agencies such as the Standard Chartered Bank, National & Provincial Building Society, Norwich Union and Thomas Cook Travel Agent. Systems Integration, Field Engineering and Customer Support of British Telecom´s (BT) Fixed Network Switching (System X), BT Voice Call Logging/Metering/Charging and X.25 data communications.o Progressed from Graduate Engineer to Field Support Engineer, responsible for TXE4A and System X Customer Services, Operations and Maintenance (O&M) procedures documentation and integration of Call Logging System for Plain Old Telephone (POT) networks.

  • MicroScope Ltd. Senior Engineer, Northern England Representative

    Jan 1985 - Jan 1988

  • Graduate Engineer - Public Switching (Fixed Telecommunications Network)

    Jan 1982 - Jan 1985
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  Abbey

  Jan 1988 - Jan 1989

  Telecoms Analyst at National & Provincial Building Society

  Planning, implementation, moves and changes of private Data and Voice (DOVE) network for a major UK Bank/ Building Society.

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  Ericsson

  Aug 1989 - Jul 1992

  GSM Consultant Engineer, Systems Design Networks (Orbitel Mobile Communications Ltd)

  Pioneered GSM and CT2 Network Management Systems development and project management. Managed a team of 7 Software Engineers responsible for the development of GSM Fault, Configuration, Accounting, Performance and Security (FCAPS) Management solutions for Vodafone and France Telecom Mobile (Iteneris) with Matra Communications France. This development was based on FCAPS, the ISO Telecommunications Management Network (TMN) model and framework for Network Management.

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  BT Cellnet

  Jun 1992 - Sept 1992

  Design & Development Manager, GSM Network Management Systems

  o System Design, Planning and Management of GSM Network Management Systems. Pioneered and managed the Design and Development of GSM Management Systems and provided a 5 year Network Management strategy to integrate new GSM Network Management Systems with existing Analogue Wireless (TACS) Network Management Systems.o Managed a technical team to rollout the GSM Operations and Maintenance Centres (OMC) for the Base Station Subsystems (BSS).

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  Alcatel-Bell, Belgium

  Sept 1992 - Jun 1995

  Systems Design Consultant

  Consultant on Systems Design of GSM Switching and Intelligent Network (IN) Systems: - Systems design of GSM Switching systems; proposed change requests to customize fixed network switching systems as part of the company's mobile switching offering- Liaised closely with the company's GSM and IN (CAMEL) Standards Groups in Belgium, France and Germany to discuss, file, track new recommendations and ensured they were implemented in new/appropriate GSM product releases- Supported the Sales & Marketing department on company's responses to major GSM Tenders in the EMEA and in China Show less

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  Belgacom Mobile

  Jun 1995 - Aug 1997

  Business Analyst & Project Leader

  June - December 1995 (Business Analyst): GSM Consultant with IT NOS (IT Network Operations Support), primarily responsible for the daily maintenance of GSM BSS configuration and performance data; developing a script to report deviation of cell site and switch data between the designed reference data sources held in the Configuration & Performance Management System (CPMS) and the real-time data held in the Operations & Maintenance Centre (OMC) for higher management daily decision making.August 1996 - August 1997 (Project Leader): Re-appointed as GSM Consultant with the Network Quality Assurance & Reporting (NQA&R) department to audit an existing, in-house GSM Configuration and Performance Management System (CPMS) and then led a strategic project, CPMS New Initiative (CNI), with the view to selecting a $20M Central Network Management System (NMS) to replace the CPMS. Show less

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  Motorola ECID, Swindon, UK-

  Jan 1996 - Apr 1996

  GSM Switching Architect / Consultant

  GSM Consultant, championed the introduction of GSM network services (i.e. Phase 2/ 2+ services) and Performance management solutions to Motorola operations staff in India.

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  Ericsson Telecom Ltd.

  Apr 1996 - Sept 1996

  Work Package Owner - System Integration GSM VAS, Public Systems Division.

  Consultant responsible for the integration and testing strategy, project managing the integration activities of Project Vanguard, a pre-WAP project, utilising the Short Message Service, Email and Internet services to deliver new, innovative services to the 02 UK GSM Subscribers.

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  Telefónica Germany

  Sept 1997 - Dec 1998

  VAS Manager (Viag Interkom)

  Consultant responsible for introducing Voice Mail Services, Short Message Services and Intelligent Network platforms into a new, innovative GSM/3G network, offering services such as Homezone and National Roaming to ensure fast network coverage in the German GSM Market.

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  Lucent Technologies Ltd., U.K. (Formerly Ascend Communications / Stratus Computers Ltd)

  Dec 1998 - Feb 2000

  Technical Project Manager

  As part of the Lucent Technologies Professional Services Group, I was in charge of Technical Project Management on the design, development, implementation and testing of a GSM Home Location Register (HLR) for Orange UK. The solution was based on an Intelligent Network platform (i.e. Stratus fault-tolerant machine) and full implementation of the GSM 09.02 Mobile Application Part (MAP) Standard in partnership with IPL Software Ltd in Bath, UK.

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  Dolphin Telecom

  Mar 2000 - Aug 2000

  VAS Manager

  Consultant responsible for the introduction of Value Added Services (Short Message and Voice Mail Services) into a new Pan-European Motorola Tetra network.

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  Nortel Networks, UK & France

  Sept 2000 - Dec 2001

  Product Marketing Manager (3G Wireless Internet)

  Product Marketing Manager in the mobile internet department responsible for positioning Value Added Services (Short Message and Voicemail Services), Operations Support Systems, Network Management Systems in to GSM, GPRS and 3G Operator networks in the EMEA region.Consultant Project Manager responsible for putting together a Tender/Bid response on 3G/UMTS for Sunrise, a Swiss Network Operator.

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  MTN Nigeria Communications Ltd.

  Jan 2002 - Oct 2003

  GSM VAS Manager

  GSM Network Group Consultant who pioneered, designed, implemented and supported the introduction of value added services (i.e. Short Message, Voice Mail, Fax, Internet, Email, Payphone, Ring tones, Mobile Banking services, etc.) into the MTN Nigeria's GSM network.

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  A3&O Limited

  Nov 2003 - Jun 2004

  Project Manager

  o Initiated project delivery and hosting of several SMS-based Value Added Services (VAS) such as Directory Services, Prayer of the Day, Dating, Lottery and Voting services on the MTN´s GSM network based on the MCentric´s Blackwidow platform.o Promoted the setting up of an Equipment Identity Registration (EIR) as an outsourced service, in collaboration with Logica, for subscribers to be able to block usage of their GSM mobile phones if stolen, lost or misplaced.o Project managed the deployment of Free Space Optics (FSO) to connect Exxon Mobil staff residence to their Head Office. Show less

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  Computer Warehouse Group Plc

  Jun 2004 - Oct 2007

  General Manager (DCC Networks Ltd)

  Led the Communications arm of CWG, a top IT Systems Integration Company, providing Satellite/Vsat, Wide Area Network (WAN) and Local Area Network (LAN) connectivity solutions and Managed Services to the Financial Services Industry, Telcos, Oil & Gas, Manufacturing and Services sectors. o Managed the entire operations of the company covering Sales, Marketing, R&D, Project Implementation, Service support, Accounts & Finance and HR aspects of the company.o Grew the business from USD$3M per annum to USD$30M per annum.o Won ¨The Best VSAT Company of the Year¨ and ¨The Titan of Telecoms¨ awards for my company.o o Managed all the functions of sales management, project management, service management, asset management & logistics and revenue collection for the recurrent business. Show less

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  Telsystems Limited

  Sept 2007 - Jun 2013

  Founder and Managing Director

  Operated an independent telecoms consultancy offering project management and business development services:o Recruited and project managed several Engineers to rollout and commission a nationwide VSAT network for RTCOM, as part of the Nigeria Information Communications and Education Programme (NICEP), an e-Government project;o Recruited and project managed several Engineers to rollout and commission VSAT networks for CWG, as part of her Financial Services customers´ network expansion/upgrade programmes;o Project managed the introduction and integration of Emergency Services (Contact Centre and Microwave Radio Network) for Contact Solutions / Lagos Police Rapid Response Squad (RRS);o Developed numerous IT and Telecoms businesses and performed Proof of Concepts (PoCs) through local resellers and distributors on solutions such as NComputing Desktop Virtualisation, Epygi and Critical Links Unified Communications, InfiNet and Essentia Wireless Communications, Edgecore / SMC and Tranzeo Networking solutions, as a business partner of Sales Force Europe, a top sales outsourcing company based in Spain;o PoC and supply of Edgecore / SMC ADSL Routers for MTN Nigeria and Globacom Fixed / Broadband Network Internet services, as a business partner of Edgecore Networks Corporation in Taiwan;o PoC and supply of Copper to Ethernet Routers for Chevron Petroleum Local Area Network, as business partner of Nexcomm Systems Limited in Korea;o PoC of IP Contact Centre solution, as a business partner of Collab in Portugal;o PoC of GSM Switch and Media Gateway Monitoring and Configuration systems, as a business partner of 3D Cellular Inc., in Canada. Show less

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  Webb Fontaine

  Feb 2008 - Aug 2010

  National Project Coordinator, Ovalwave Telecom Ltd.

  Project coordination of a multi-million dollar, Build-Operate-Transfer (BOT) project, ASYCUDA ++, on behalf of Webb Fontaine for the Nigerian Customs Service (NCS). The Automated System for Customs Data ++ (ASYCUDA ++) contract was based on a Master Services Agreement to provide modern systems, networks, and procedures to help NCS quickly clear imported goods within 48 hours, generate revenue while controlling revenue leakages in the system.o Project Rollout - Coordinated the Automated System for Customs Data (ASYCUDA++) project, as part of the Nigerian Customs Service´s nationwide modernization programme.o Managed the site rollout activities (including IT, Telecoms, Assets and Building Facilities aspects) based on the agreed master plano Led the presidential task force and the project monitoring group’s site visits across the whole country, where further on-site issues were identified and actions put in place to resolved them expeditiouslyo Instigated issues and change management processeso Provided monthly management reports and presentations.o Service Management – Provided system requirements to develop a Central Helpdesk and Call Centre based on Standard Network Management and ITIL principles.o Recruited, developed, and managed 50 staff around the country to support the day-to-day operations of the ASYCUDA++ network and ensured that the necessary consumables were always available to run the network on a 24/7 basis. o Instigated Issues and change control/management, fault escalation procedures, fault & performance reports analyses, maintenance/upgrade processo Maintained site records and stakeholder databaseo Provided network quality analyses, monthly management reports, and presentations.o Provided system requirements for the implementation of a bespoke Helpdesk system Show less

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  Dataflex Nigeria Limited

  Jun 2013 - Dec 2014

  Chief Sales Officer

  o Direct Sales of IT solutions and services on Hardware, Storage, Software, Cloud and Networking from OEMs abroad;o Established realistic sales goals from analyses of the market potential and team capabilities and met a sales target of about $25 million per annum across the financial services, oil & gas, telecoms, SMEs and manufacturing & services market sectors;o Managed the sales & pre-sales teams, coaching and providing valuable advice on sales pipelines, key solution value propositions, prospecting, solution proposals, price negotiations, customer presentations and on public tender bids on a daily, weekly, monthly, quarterly and annually basis;o Conducted regular business reviews on won and lost deals to establish the company’s strengths and weaknesses and formulated necessary mitigation plans to help grow the business;o Brought in new ideas/solutions to grow the business; forged strategic partnerships with OEMs to position new solutions such as network monitoring, remote user access control, IT service monitoring and Oracle cloud service offering strategy. Show less

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  Dimension Data Middle East and Africa

  Feb 2016 - Nov 2016

  Senior Consultant

  o Developed businesses in End User Computing, Networking, Next Generation Data Centre, Security, Communications and Advance Infrastructure Services;o Organised project kick-offs to agree on project scope, deliverables and project controls;o Monitored project rollouts and client interfaces to ensure projects were delivered as planned;o Managed interfaces with OEMs such as Microsoft, Cisco, Avaya, NetApp, and EMC.o Managed the Ghana team comprising of 5 Engineers and Sales personnel to achieve a gross profit target of US$1 million per annum across the Financial Services, Manufacturing, Telco and Government sectors. With major global clients such as Stanbic Bank, Standard Chartered Bank, EcoBank, General Electric (GE), Cummins, Ministry of Finance, Social Security and National Insurance Trust (SSNIT) and Ghana Cocoa Board (COCBOD). Show less

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  Josanti Infoimaging Limited

  Dec 2016 - May 2022

  Senior Consultant

  Provided consultancy services (project and sales management) on Enterprise Information Management Services (EIMS), Electronic Surveillance Services (ESS), Electronic Identification Services (eID), Secure Printing Services (SPS), Information Technology Products (ITP) and Business Consulting Services (BCS).

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  Prestige I.T. Management Ltd.

  Oct 2018 - Oct 2022

  Managing Director / CEO

  Introducing the best practices of ICT Project Management (PM), Service Management (SM), Change Management (CM), Sales & Marketing (S&M), Knowledge Management (KM) and Customer Relationship Management (CRM) into key vendor, service provider and SME companies in the EMEA.

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  City & Guilds of London Institute

  Nov 2022 - now

  Advisor

  I offer guidance on professional qualifications to City & Guilds Training Providers such as schools, colleges, universities, communities, and companies of all sizes. I also assist learners and candidates in finding the right theoretical, practical, vocational, leadership, or management qualifications to pursue their desired career paths. I ensure that they take the appropriate assessment modules to obtain the appropriate qualifications for their future employment or professional lives. On top of that, I am dedicated to achieving our daily customer interaction and quality targets. Count on me for results! Show less