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Zohaib Qureshi

Zohaib Qureshi

Customer Assistant

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  • Timeline

  • About me

    Product Management | MBA

  • Education

    • Karachi Grammar School

      2009 - 2013
      O/A Levels HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      Activities and Societies: 1) Vice-President of Cybernetics Society (2012-2013) 2) Coordinator of the Helpers’ Society (2012-2013) 3) Member of the advisory committee on development of the new website in school (2013). 4) Helped organize ‘Karachi Cup 2012’ (a nationwide debating competition). 5) Part of the organizing committee of the ‘Karachi Grammar School Science Olympiad 2013’ which was a competition for schools all over Karachi. A-level subjects: Physics, Mathematics, Chemistry, Computing (All A*)O-level subjects: 10 subjects including Physics, Mathematics, and Chemistry (9 A*, 1 A)

    • Institute of Business Administration

      2017 - 2021
      Master of Business Administration - MBA Finance & Marketing CGPA 3.51 (out of 4)

      Modules: Financial Management, Operations Management, Marketing Management, Branding, Economics, Entrepreneurial Management, etc.

    • University of Hertfordshire

      2013 - 2016
      Bachelor of Engineering (BEng) Aerospace, Aeronautical and Astronautical Engineering First Class

      Activities and Societies: Election Campaign Management, Table Tennis Main Modules: Stability & Control of Aircraft, Aerospace Performance Propulsion and Design, Aerodynamics, Aero Structural Design, Mechanics and Properties of Materials, Dynamics, Computer Aided Engineering, etc.Major Projects: Vibration analysis of I-beams with various cracks (BEng final year individual project), Conceptual design of a military aircraft (BEng final year group project, Role: Structural and Undercarriage Engineer).

  • Experience

    • Marks and Spencer

      Sept 2015 - Jun 2016
      Customer Assistant

    • Bank Al Habib Limited

      Apr 2017 - Sept 2020

      - Restructured the merchant acquisition strategy and improved the SaaS platform, resulting in a 100% growth in client base- Managed marketing activities and executed various tactical campaigns to drive customer engagement, leading to a transaction volume increase of 50% in addition to organic growth- Revised operational risk evaluations and insurance policies of multiple products to achieve an operational cost reduction of 11%- Acquired proficiency in ISO data elements of payment associations such as Mastercard, Visa, and UnionPay to drive key project design such as the Platinum card implementation initiative- Executed government mandates relating to digital fraud prevention within strict regulatory timelines Show less

      • Assistant Product Manager

        Jun 2018 - Sept 2020

      • Strategy Analyst

        Dec 2017 - May 2018

      • Management Trainee Program

        Apr 2017 - Nov 2017

    • HBL - Habib Bank Limited

      Sept 2020 - Sept 2023
      Product Manager

      - Spearheaded strategic initiatives on data-based insights to improve transaction approval rates by 11%, increase customer activation rates by 7%, and grow spend per customer by 14%- Involved in the annual product strategy and OKR setting process for payment products to realize a 45% increase in transaction volume and ensure an average annual revenue growth of 15-20%- Drove UI/UX enhancements and process improvements to increase net promoter (NPS) score by 20% and reduce complaint levels by 18% - Collaborated cross-functionally to implement projects: enabled Tokenized and 3DS transactions for 4 million users, launched the World Elite card variant for 50,000 users, and streamlined journeys for a Mobile App with 1 million users- Performed data analytics for 6 million customers and 3 million monthly transactions Show less

    • Moncel

      Nov 2023 - now

      • Product Strategist

        Jun 2024 - now

      • Product Analyst

        Nov 2023 - Jun 2024

  • Licenses & Certifications

    • Professional Scrum Product Owner™ II (PSPO II)

      Scrum.org
      Sept 2023
      View certificate certificate

    • Introduction to Mathematical Thinking

      Coursera
      Dec 2012

    • EdX Honor Code Certificate for Hypersonics - from shock waves to scramjets

      EdX
      Sept 2015
      View certificate certificate

    • Skilled Newcomer Incentive Bond Program

      Achēv
      Nov 2023

  • Honors & Awards

    • Awarded to Zohaib Qureshi
      First Position, Management Trainee Program Bank AL Habib Jan 2018
    • Awarded to Zohaib Qureshi
      Overall Best BEng (Aerospace/Automotive) Engineering Student Award 2016 University of Hertfordshire Mar 2017
    • Awarded to Zohaib Qureshi
      UH Vice Chancellor's Scholarship Award University of Hertfordshire Sep 2013 Merit-based Scholarship
    • Awarded to Zohaib Qureshi
      First position in A-Level Computing in Pakistan University of Cambridge Aug 2013
    • Awarded to Zohaib Qureshi
      First position across eight O-Levels in Karachi University of Cambridge Aug 2011
    • Awarded to Zohaib Qureshi
      World distinction in O-Level Additional Mathematics University of Cambridge Aug 2011

  • Volunteer Experience

    • Volunteer

      Issued by Darul Sukun on Oct 2012
      Darul SukunAssociated with Zohaib Qureshi