Rai Onkarnath Servdeo

Experience

• 

  Aegis BPO

  Sept 2007 - Feb 2008

  Technical Support Engineer

  • Delivered top-tier support for LG laptops, increasing customer loyalty.• Resolved high-end TV issues, enhancing LG's reputation for quality service.• Trained team on effective troubleshooting, boosting overall efficiency.• Contributed to a more responsive team, resulting in improved customer satisfaction.

• 

  JRD Engineering

  Mar 2008 - Dec 2010

  Junior Engineer

  • Enhanced application performance for Ericson using core Java• Boosted code reliability with JUnit test cases and Mockito• Streamlined testing processes with HP ALM for efficiency• Achieved significant improvements in software quality and client satisfaction

• 

  A2Z Maintenance and Engineering Services Ltd

  Jan 2011 - Oct 2012

  Java Software Engineer

  • Boosted Java app performance, driving user engagement and retention.• Enhanced app reliability through advanced networking and concurrency features.• Created dynamic front-end solutions with JSP and jQuery for optimal UX.• Implemented seamless updates, maximizing functionality and user satisfaction.

• 

  IAP Company Pvt. Ltd

  Nov 2012 - Mar 2016

  Senior Programmer

  • Boosted DRDO app performance with Core Java backend development.• Increased efficiency with advanced multithreading and exception handling.• Implemented innovative algorithms for complex problem-solving.• Streamlined data processing using Java libraries and custom solutions.

• 

  NTT DATA India

  Apr 2016 - Aug 2019

  TECH LEAD

  • Enhanced user engagement by 20% through innovative web application designs.• Improved system response times by 25% via advanced REST API development.• Implemented rigorous system optimization strategies to boost overall usability.

• 

  NTT DATA UK&I

  Sept 2019 - now

  • Architected a comprehensive monitoring solution using Microservices and Event-Driven Architecture, increasing productivity by 30%.• Designed and implemented an Ansible-based automated migration system, reducing operational costs by 25%.• Led the transition of applications from Java 7 to Java 8, integrating DevOps tools like Docker and Jenkins for improved system performance and team productivity. • Managed full software lifecycle for critical BACS application migration, ensuring seamless transition and improved system performance.• Developed comprehensive test plans and executed strategic code refactoring for optimized application functionality.• Achieved successful migration with minimal downtime, resulting in increased system efficiency and user satisfaction.

  • Solutions Architect

    Oct 2022 - now

  • Senior Analyst

    Sept 2019 - Sept 2022