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Swati Saxena

1000 followers

Singapore

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Timeline
Skills
Content development
Business etiquette
Team spirit
Training
Customer service
Soft skills
Employee engagement
Training delivery
Etiquette
Team management
Performance management
Screening
Sourcing
Bpo
Mis
Performance appraisal
Employee relations
Recruitments
Hr policies
Talent acquisition
Talent management
Vendor management
Recruiting
Management information systems
About me
Experienced Trainer with a demonstrated history of working in the mining & metals industry. Skilled in Soft Skills, Talent Management, Customer Service, Employee Engagement, and Recruiting. Strong human resources professional graduated from Jabalpur.
Education
- Jabalpur
  2000 - 2005
  Bachelor's degree
- Rani Durgavati Vishwavidyalaya
  2000 - 2005
  Mass Communication LLB
Experience
- ALL INdia Radio
  Mar 2000 - Dec 2008
  RJ
  - RJ
    Mar 2000 - Dec 2008
  - All India Radio
    Mar 2000 - Dec 2008
- Aegis Communications
  Dec 2008 - Mar 2015
  Soft Skill Trainer
  Handling Training on professionalism courtesy, Customer Service, Interpersonal Skill, Rapport Building, Listening Skills, Probing, Negotiation, Empathy & Telephone Etiquettes, Hindi & English Communication, Sounds & MTI .Call auditing & feedback Session with agent. Team Management.
- Aegis Customer Support Services Private Limited
  Apr 2015 - Jul 2019
  Product and process trainer
  Was working for PNB as a Product and process trainer
- Careerera -SNVA EduTech
  Sept 2021 - now
  - Assistant Manager
    Sept 2022 - now
  - Admissions Specialist
    Sept 2021 - now
Licenses & Certifications
- PS1 , Punjab National Product Training

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