Serena Wilson

Experience

• 

  Bowling Green State University

  Jan 2012 - May 2012

  Athletic training student

  Assisted in everyday duties for games and practicesMaintained organization of the athletic training roomMen’s Soccer / Softball October-December 2011Attended games and practices insuring that the athletes were hydrated as well as treated for minor injuries.

• 

  Team Rehabilitation Physical Therapy

  Aug 2012 - May 2013

  Attended meets and practices as well as treatment sessions Worked directly under a certified athletic trainer to rehabilitate and educate athletes in order to prevent injuriesAided with first aid and other on the field careFootball Preseason August 2011 and 2012Volunteered as first responder for every practice and performed treatments on the athletes.

  • Athletic training student

    Jan 2013 - May 2013

  • Athletic training student

    Aug 2012 - Dec 2012
• 

  Bowling Green State University

  Aug 2013 - Dec 2013

  Athletic Training Student

  Performed evaluations, treatments, and rehabilitation for orthopedic and sports related injuries.

• 

  The CORE Institute Specialty Hospital

  Jan 2014 - May 2014

  Intern

  Demonstrated ability to conduct a case study on a patient with an unfortunate injury and developed a rehabilitation program for that injuryAided patients with rehabilitation exercises under instruction of physical therapistsCompleted daily tasks in order to keep the physical therapy clinic sanitary Observed orthopedic surgeriesShadowed orthopedic surgeonsAccompanied several certified athletic trainers to high school games as a first responder

• 

  Team Rehabilitation Physical Therapy

  Nov 2014 - Apr 2018

  Physical Therapy Technician

  Collaborated with physical therapists to create exercise protocols for patients with orthopedic injuriesInstructed exercise workshops for coworkers to maintain understanding of certain exercises and proper techniques.Promoted rehabilitation for patients by way of exercises, modalities, and educational aspects of their injuryTrained coworkers on daily tasks, exercises, and proper use of modalitiesMaintained upkeep of clinic by fixing gym equipment, and cleaning the facility

• 

  The Industrial Athlete, Inc.

  Sept 2017 - Nov 2018

  Fitness Specialist

  Educating employees on the proper techniques and form for exercises while encouraging them to maintain a healthy lifestyle. Cleaning equipment and logging any necessary maintenance.

• 

  OPT Physical Therapy

  Dec 2018 - Jun 2019

  ATC
• 

  Self

  Jul 2019 - now

  Techie
• 

  CVS Health

  Jul 2019 - Jun 2021

  Technical Support Specialist

  • Properly identifying system issues and responding according to knowledgebase protocols• Escalating hardware and software problems to the appropriate vendors• Communicating efficiently with vendors and employees regarding escalation paths

• 

  Netsimco - A Saalex Company

  Jun 2021 - now

  Computer System Analyst II

  Creating hardware installation procedures for numerous devicesConfiguring zero client, thin client and thick client computers for faculty and staffTroubleshooting network issues within the facility