Nitin Bhargav

Experience

• 

  NAB

  Dec 2008 - now

  * Provide 24x7 application support for CAT-A Application on prem and multi cloud(AWS and Azure)* Test, install and manage applications across multiple platforms.* Provide Technical mentorship and guidance to less experienced team members.* Review and redesign of processes or procedures, on an ongoing basis, to deliver improved team productivity or efficiency.* Contribute to project estimations to ensure that systems are developed within agreed budgets and time frames.* Identifying and developing process improvement areas through automation/process change.* Highlight, record and manage risk items.* Work closely with Change/Problem Managers to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices. Show less Team : Digital Personal Channels(Internet Banking and Mobile App)Responsible for* Provide 24x7 fail and fix application support for CAT-A Application.* Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s Service Now queue* Take ownership of incidents and perform short-term resolution, and escalate/develop preventive measures for long term solution.* To work alongside Business Stakeholders on support, development and project work where directed* Analyse quality of service in order to perform root cause analyses and determine trends, challenges and improvement opportunities* Work closely with Change/Problem Managers to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices* Perform Change management activities including creation, approval, perform and also represent the change at Change Approval Board (CAB)* Identifying and developing process improvement areas through automation/process change, Show less

  • Senior Technical Analyst

    Sept 2022 - now

  • Technical Support Analyst

    Jan 2018 - now

  • Business Analyst Internet Banking

    Apr 2014 - Jan 2018

  • Internet Banking Support Advisor

    Dec 2008 - Apr 2014