Victoria Alcorn

Experience

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  Penn Shore Winery and Vineyards

  Aug 2013 - Aug 2016

  Winery Employee

  Working at a small town Winery and Vineyard allowed provides experience in various types of work. Some include winemaking processes, manual labor, customer service, sales, and event management. Assisted individual customers and small to large groups throughout their entire visit. Provided an intimate and personal experience with knowledge of winemaking processes, regional history, and details of every wine produced was needed to guide tours and present tasting.Engaged and built a report with clientele, sometimes in a short amount of time, by asking them about their wine preferences and tastes. Based on their answers, my industry knowledge, and product knowledge, I offered tasting suggestions that would result in customer enjoyment and fulfillment. For seasonal PA Wine Trail events and Summer Winery Concerts, I managed additional staff hired to only work concerts by assigning jobs to each hire. I supervised each event and worked closely with vendors and new hires when setting up, particular needs throughout the event, and cleaning up. Show less

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  F.N.B. Corporation

  Jun 2016 - Jun 2019

  Bank Teller

  This job allowed me to build on my existing customer service skills, as well as my skills in sales and marketing. Provided all personal and business customers the highest quality service in a timely, courteous, and professional manner. Processed, maintained, and balanced numerous daily transactions varying in banking category, size, and difficulty. Achieved sales goals set by the Branch Manager. Identified customer's banking wants and needs and referred them to new or existing banking products. Served businesses and customers by being their risk manager by familiarizing, understanding, and monitoring their daily banking. Adhered to strict operations and guidelines to protect the bank's assets. Show less

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  Erie Art Museum

  Jan 2018 - Jan 2021

  With the supervision of the Director of Marketing, I helped the Museum increase the number of bookings and improve the rental processes in place.Created and scheduled social media posts about EAM rentals. Sorted through rental photos to use for social media. Met with caterers to create a list of Preferred Caterers for future clients. Researched local businesses/corporations that could be potential rental clients, added information to a cold call/email/mailing list. Created copy for the cold calling/mailings to be sent out. Corresponded by email and/or phone with potential and current clientele and their vendors about required documents still needed, event details, invoice balances, etc. Met with potential clients to sell them a rental where I led them on a tour of rental spaces and explained the museum rental Processes. Created electronic and physical event files to organize event documents. Organized current and newly submitted required event documents into corresponding folders. Created a rental satisfaction survey to help the EAM improve the rental process in the future. Show less

  • Special Event Manager

    Jul 2019 - Jan 2021

  • Special Events Manager

    Jun 2018 - Jul 2019

  • Marketing Intern/Special Event Coordinator

    Jan 2018 - May 2018
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  The Adecco Group

  Oct 2020 - May 2022

  Human Resources Support Specialist
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  Erie Insurance Group

  May 2022 - now

  Senior HR Support Specialist

  Assist Talent Acquisition Partners by completing clerical work involved with any and all recruiting and hiring efforts.