Bianca Styles

Experience

• 

  Dimension Data Middle East and Africa

  Feb 2018 - Nov 2020

  This Business Anayst Position within Dimension Data Internal I&T role enabled me to gain demonstrated experience working as a functional business analyst across multiple value streams including Opportunity to Cash, Accounts Receivable, and Accounts Payable. I gained the following business analysis experience:Project Management – I fulfilled the scrum master role for three Program Increments• Organizational Change Management – I was the dedicated Change Manager for an Operating Model Improvement within the Opportunity to Cash Value stream. • Elicitation and documentation of Stakeholder requirements in multiple Business Requirement Specifications• Facilitation of End to End and Functional Testing including the documentation of Test Scripts• Documentation of Training Material• Data Mapping across the MEA Profit and Cost Centres. Show less My first corporate role, following receiving my Business Science degree from UCT, was a junior analyst role within Dimension Data’s Strategy and Transformation area. This role entailed working with the Senior Strategic Transformation Specialist in financial / organizational operating model development, organizational design, and business process development. I co-facilitated organizational design workshops and documented the required outcomes. These outcomes included business processes and organizational designs across MS PPT, Visio, PPT, Word & Nimbus BPM (Ways@Work). The role provided me with the opportunity to add tangible value whilst gaining the following experience: Business process mapping and optimisation across the following functional areas within Dimension Data: Logistics Shared Services Centre: I workshopped the level 4 processes with the LSSC Managers. GTM Strategic Initiative: Solution and Transform business (Managed services and consulting) I provided input into documenting workflow models, organizational designs, and design principles. Technical Services: I documented: Quality gate processes pertinent to the Order to Cash stream across NI, DC, SEC & CX/CC on Nimbus (Ways@Work); Resource scheduling allocation model for Head of Technical Services for South Africa. Opportunity to Quote workshops: Workshopping and documentation of the As-Is Process across NI, DC & SEC for Gauteng, Western Cape, and Kwa-Zulu Natal business. Project Management: I gained valuable project management experience by fulfilling the scrum master role for three consecutive program increments in the MEA Apollo Agile Release Train for the Digital Proposal Centre (DPC) Team. This opportunity enabled me to facilitate all scrum ceremonies (daily stand ups, iteration planning and retrospectives). I learned how to be a team mentor and coach whilst gaining a deep knowledge of the Agile project management methodology. Show less

  • Business Analyst

    Sept 2019 - Nov 2020

  • Junior Strategic Transformation Analyst

    Feb 2018 - Sept 2019
• 

  NTT DATA, Inc.

  Nov 2020 - now

  Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases and leverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPOLead process and user experience workshops to drive transformation and define future stateConduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholderLead the documenting of Business Requirements that translate into the technology to cater to business needs and define business outcomes and productivity gainsSupport the GPO in defining KPIs and success metrics for the productsDevelop additional in-depth knowledge of business processes and practicesIdentify and escalate issues when necessary and facilitate collaborative problem-solvingCreate communication documentation and training plans, actively engaging with end-users during the Training/Enablement phaseGathering and processing process data and benchmarking to identify process improvements areas.Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using six-sigma and lean toolsIdentification of operational gaps including user guides, SOPs, process maps and related user trainingDrive adoption and consumption of end-to-end process. Show less Within the last Financial Year, I have Led the Business Analyst Team within the Global Process Ownership Team under the Structure of Global Business Services, specifically implementing Process, policy, platform, and people operating model improvement initiatives across:• Standardisation of Reconciliation • Automate Month End TaksAcross these two initiatives, I have led the Business Analyst Team in delivering:• The Standard Global Business Process for Reconciliations. Presentation to Information and Technology, Group Finance, and all four Regions (Americas, Europe, Middle East and Africa, and Asia Pacific) to obtain Business Process Approval and ensure published Business Processes Modelled in Business Process Modelling Platform, SAP Signavio. • Documentation of The Global Reconciliation Policy for NTT Ltd. This included working with Subject Matter Expert from Genpact on all requirements to be included in the policy; Engaging with regions to obtain regional validation; and consulting with Group Finance to ensure policy aligns with NTT Group Finance Principles. o Critical Global Reconciliation Policy elements included, but not limited to:  Reconciliation Criteria; Reconciliation Approvals; Threshold; Guiding Principles for Supporting Documentation; Key and Risk Rating; Reconciliation Due-Dates and Frequency. • Documentation, maintenance, and continuous improvement of business rules. • Documentation of data field requirements for System– Blackline, the global platform selected for Account Reconciliation. • Documentation of all Business Requirements and Business Solution Features for the implementation of Blackline Account Reconciliation and Task Management System.• Custodian of Risks and Controls Matrices in alignment with Internal Audit Requirements. • Documentation of UAT Test Scenarios. • Driving daily interlock and engagement model with Service Providers (Genpact GPOs) to identify daily adoption / consumption blockers and close gaps. Show less This role has provided me with tangible and invaluable skills in business process management, analytics, and mining. I worked across the following value streams: Opportunity to Cash; Source to Pay and Record to Report and gained the following experience:• Modelling, workshopping and presenting to all regions (APAC; EU and MEA) and driving sign off of the Global Opportunity Management Processes on SalesForce Lightning System. • Facilitating and Leading the Engagement with all regions globally, as part of User Acceptance Testing (UAT) Processes. • Workshopping, Modelling, Presentation and driving sign off of the Sap for Hana Finance Management Processes and SAP ARIBA business processes for procurement. o Conducted a Gap analysis of the processes, from an SAP Fit to Standard Perspective• The Lead Analyst for the Business Process Mining project across Invoice to Cash; Procure to Pay and Record to Report• Baselined volume and cycle times across 11 NTT Countries using SAP Signavio Business Process Mining Capabilities. Show less

  • Principal Global Business Services Process Success Specialist

    Aug 2024 - now

  • Principal Global Business Services Process Specialist

    Apr 2024 - Aug 2024

  • Principal Functional Specialist: Business Analyst

    Jul 2022 - Apr 2024

  • Associate Functional Specialist: Business Analyst

    Nov 2020 - Jul 2022