Simon Vijay Raj Samuel

Experience

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  JMC Pte. Ltd

  Mar 2001 - Jan 2002

  Software Tester

  Assisted in product validation and qualification during the New Product Introduction (NPI) stage. Conducted product functional testing based on provided instructions, ensuring timely task completion. Identified and diagnosed defects, reported accurate test results, and participated in test setups. Collaborated in defect troubleshooting and root cause analysis, maintaining test equipment, and demonstrating attention to detail. Adapted to changing priorities, managed multiple tasks effectively, and fostered a collaborative team environment for effective communication and knowledge sharing. Show less

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  Singapore Armed Forces (SAF)

  Jan 2002 - Jan 2004

  Administrative Assistant

  Successfully completed service with a grade of "GOOD" in conduct and performance. Assisted Chief Clerk and Admin Officer in daily office duties, ensuring efficient workflow. Supported Logistics Assistant in maintaining accurate inventory records and asset tagging. Collaborated with team to streamline administrative processes and improve productivity. Managed office documents, responded to inquiries promptly, and demonstrated attention to detail. Maintained confidentiality, adapted to changing priorities, and fostered a positive work environment. Show less

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  Solomon Richard & Co.

  Jan 2004 - Jun 2004

  Legal Assistant cum IT Support Assistant

  Assisted lawyer with daily tasks, including legal document preparation, filing, and serving. Maintained and supported hardware and software for optimal performance. Troubleshot and resolved software, computer, and peripheral issues efficiently. Installed, configured, and upgraded hardware and software for client PCs. Provided server troubleshooting and LAN administration support. Demonstrated strong knowledge of Windows, MS Office, and other software. Collaborated effectively with legal professionals, assisted with document management systems, and ensured compliance with industry standards. Participated in IT planning, kept up-to-date with legal tech trends, and provided support in daily legal tasks. Successfully facilitated document processes, maintained system operations, and optimized IT solutions for legal industry needs. Show less

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  T-est Pte Ltd

  Jun 2004 - Nov 2005

  Assisted Technical Analysts in planning and executing testing procedures on new printers. Collaborated with HP Engineers to identify and document hardware and software defects. Conducted thorough testing on prototype printers, created matrices for comprehensive coverage. Successfully led a team to achieve test targets within project timelines. Submitted detailed reports to HP Engineers, maintained direct communication for smooth testing processes, and demonstrated leadership within the Macintosh team. Managed logistics, created inventory lists, and implemented item tagging for easy retrieval and audit purposes. Show less Collaborated with Technical Analysts to plan and execute comprehensive testing procedures for new printers. Assisted HP Engineers in identifying and resolving hardware and software defects. Conducted rigorous testing on prototype printers, developed matrices for thorough coverage, and documented test results. Collaborated with cross-functional teams, contributed to process improvement, and demonstrated attention to detail and adherence to testing standards. Adapted to changing priorities, ensured timely completion of testing activities, and fostered a positive work environment for teamwork and knowledge sharing. Show less

  • Technical Specialist

    Dec 2004 - Nov 2005

  • Software Tester

    Jun 2004 - Dec 2004
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  Philips TV & Sound (VN)

  Dec 2005 - Mar 2006

  Associate Software Engineer

  Conducted software testing on CRT television sets for Phillips at the Toa Payoh location. Collaborated with a team to ensure software quality and functionality. Executed test cases, recorded results, and communicated effectively with the development team. Followed testing procedures, participated in test planning, and assisted in defect resolution. Conducted regression testing, collaborated with cross-functional teams, and maintained attention to detail. Met project timelines, contributed to process improvements, and successfully identified and reported software defects, enhancing the quality of CRT television sets for Phillips. Show less

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  St. Luke's Hospital

  Oct 2006 - Apr 2008

  Information Technology Support Assistant

  Maintained and supported hardware and software for optimal performance. Troubleshot software, computer, and peripheral issues efficiently. Installed, configured, and upgraded hardware and software for client PCs. Provided basic server troubleshooting and LAN administration. Demonstrated strong knowledge of Windows, MS Office, and other application software. Collaborated effectively in a team, with a diligent work ethic and positive attitude. Exhibited excellent communication skills, fostering positive client relationships and addressing IT needs. Ensured accurate and timely data entry into the MOH E&CC database system. Accomplishments include successfully troubleshooting and resolving various IT issues, showcasing problem-solving skills and technical expertise. Show less

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  Agape Assembly Baptist Church

  Apr 2008 - Jul 2008

  IT Consultant

  Conducted client meetings to define project requirements, plan timescales, and allocate resources. Clarified system specifications, traveled to customer sites, and liaised with client staff at all levels. Defined software, hardware, and network requirements, analyzed problems, and proposed effective solutions. Developed and implemented solutions, presented technical information to non-technical stakeholders, and assisted with change management. Managed project design and implementation, purchased systems, and ensured optimal system performance. Prepared documentation, delivered progress reports, organized training sessions, and provided ongoing support to clients. Accomplishments include successfully installing and implementing a Linux server for a church, connecting and testing 40 computers and laptops, and presenting viable IT server options to church management. Show less

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  IMDA

  Mar 2009 - Jun 2009

  Provided valuable support in project administration, ensuring smooth project execution and coordination. Consolidated information daily for accurate reporting and decision-making. Maintained confidentiality and professionalism in handling sensitive work. Completed ad hoc administrative tasks with flexibility and adaptability. Demonstrated exceptional organizational skills, attention to detail, and collaboration with team members. Utilized software proficiently for streamlined processes and productivity. Identified process improvement opportunities and implemented solutions for optimized workflows. Responded promptly to support team members and stakeholders efficiently. Acted as a reliable contact for inquiries, adapting well to changing requirements and pressure. Managed organized filing systems for easy information retrieval. Consistently met deadlines, prioritized tasks effectively, and exhibited a strong work ethic for high-quality results. Show less Provided valuable support in project administration, ensuring smooth project execution and coordination. Updated and maintained the Grid Asia website for accurate and timely information. Assisted in logistics coordination, demonstrating attention to detail and organizational skills. Collaborated effectively with team members to achieve project objectives. Utilized CMS and tools to optimize the website, monitored performance, and responded to inquiries promptly. Coordinated logistics for project activities and maintained organized filing systems for information retrieval. Adapted to changing priorities, identified process improvement opportunities, and exhibited a strong work ethic for high-quality results. Completed ad hoc administrative tasks with flexibility and adaptability. Show less

  • Temp Admin Assistant

    May 2009 - Jun 2009

  • Temp Admin Assistant

    Mar 2009 - Apr 2009
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  Ministry of Manpower

  Aug 2009 - Sept 2011

  Corporate Support Officer

  Supported project administration tasks, ensuring smooth project execution and coordination. Consolidated information for accurate reporting, maintained confidentiality in handling sensitive data, and assisted in ad hoc administrative tasks. Demonstrated strong organizational skills, attention to detail, and collaboration with team members. Adapted to changing priorities, upheld professionalism, and utilized software for efficient processes. Identified process improvement opportunities, provided prompt support, and maintained organized filing systems. Met deadlines, managed tasks effectively, and exhibited a strong work ethic in delivering high-quality results. Show less

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  NCS Group

  Oct 2011 - Mar 2012

  Operations Specialist

  Responded to incidents, scheduled and managed jobs, monitored systems, and maintained logs. Assisted with remote management, managed print operations, and escalated issues promptly. Conducted asset management, enforced security protocols, and ensured proper handover of responsibilities. Participated in health checks, exercises, and took prompt actions to resolve issues effectively.

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  Diners Club International

  Mar 2012 - Feb 2016

  Datacenter Operator

  Managed day-to-day operations, including batch processing, system maintenance, and report generation to ensure system functionality and data accuracy. Provided first-level technical support, monitored system uptime, and conducted initial troubleshooting tasks. Performed backups, reviewed system health, and maintained detailed incident logs for documentation. Demonstrated willingness to learn new technologies, adapt to changes, and stay updated with industry advancements. Successfully fulfilled responsibilities of permanent night shift, meeting performance objectives and ensuring system operations during non-peak hours. Showcased a positive attitude, flexibility in work hours, and adaptability to rotating day and night shifts to support business needs. Show less

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  CompAsia

  Sept 2016 - Sept 2018

  Smartphone Tester

  Conducted comprehensive testing of smartphones to ensure functionality and performance met local market standards. Verified smartphone compatibility with local telecom networks and utilized Blancco software for hardware functionality tests. Collaborated with teams to develop testing plans, documented results, and reported issues to stakeholders. Contributed to process improvements, demonstrated attention to detail, and managed multiple projects efficiently. Maintained accurate records, collaborated with colleagues for knowledge sharing and issue troubleshooting, and upheld quality standards throughout the testing process. Show less

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  ST Engineering

  Feb 2019 - Aug 2019

  Email Migration Specialist

  Assisted users in seamless email migration from Lotus Notes to MS Outlook, ensuring a smooth transition and minimal workflow disruption. Troubleshot technical issues, collaborated with support teams for complex problems, and provided VIP support to executives. Demonstrated excellent customer service, maintained accurate documentation, and adapted to changing priorities efficiently. Exhibited strong problem-solving skills, identified process improvement opportunities, and collaborated with cross-functional teams for effective project coordination. Show less

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  OCBC Bank

  Oct 2019 - Jul 2020

  Software Tester

  Managed regression and user acceptance tests (UAT) to support business initiatives, system projects, and enhancements, ensuring successful implementation of changes. Oversaw the UAT process, created comprehensive test scenarios and scripts, and reported defects for effective resolution. Conducted thorough UAT, identified and escalated issues promptly, and maintained detailed documentation. Supported projects by analyzing business requirements, fostering communication with stakeholders, and validating processes. Managed UAT execution, including scheduling and resource allocation, and conducted end-user trainings for system adoption. Provided onsite support during rollout activities to ensure a smooth transition and address any issues. Show less

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  Beyondsoft International (Singapore) Pte Ltd

  Oct 2020 - Nov 2021

  Collaborated in product validation and qualification activities during the New Product Introduction (NPI) stage, contributing to successful product launches. Conducted thorough product functional testing based on established procedures, meeting deadlines and ensuring accuracy. Identified defects, conducted detailed diagnosis, and submitted comprehensive test reports for engineering review. Played an active role in test setups, defect troubleshooting, and root cause analysis efforts. Assisted in maintaining test equipment and demonstrated strong attention to detail and quality standards in validation processes. Show less Collaborated with cross-functional teams in product validation and qualification during the New Product Introduction (NPI) stage, contributing to successful product launches. Conducted comprehensive product functional testing, meeting project deadlines and ensuring accurate evaluation of product performance. Played a key role in defect identification, diagnosis, and preparation of reliable test reports for engineering analysis. Actively participated in test setups, defect troubleshooting, and root cause analysis efforts. Assisted in test equipment maintenance, demonstrated attention to detail, quality adherence, and effective communication throughout validation processes. Show less

  • Assistant Team Lead Coordinator

    Oct 2021 - Nov 2021

  • Software Test Lead

    Oct 2020 - Sept 2021
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  M1 Limited

  Nov 2021 - Aug 2022

  Information Technology Field Engineer

  Executed test cases per defined plan for accurate and efficient testing of user equipment (UE) actions. Documented test conditions and results meticulously for clear reference and analysis. Demonstrated expertise in telecommunication systems, including base stations, network modes, and handset registration. Proficient in wireless communication principles for network scanning and handset registration. Skilled in handling smart handsets and performing phone tasks remotely. Maintained electrical safety protocols and flexibility to travel between sites for testing. Efficiently communicated during testing, conducted UE tests and calls, and utilized automated reporting tools. Available for testing on weekdays and weekends, ensuring safety and maintenance of handsets and test devices.Reason for leaving: End of project Show less

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  DBS Bank

  Aug 2022 - Feb 2023

  Senior Software Test Engineer

  Provided expert technical support, troubleshooting and resolving complex technology issues to ensure seamless operations and project success. Developed and optimized test cases for thorough manual software testing, maximizing test effectiveness and coverage. Led user acceptance test planning and execution, collaborating closely with stakeholders to align with project timelines and objectives. Documented detailed test scenarios and steps, ensuring clear and concise test scripts for end-users. Proactively addressed and resolved user acceptance test issues, ensuring a smooth testing process and project delivery.Reason for leaving: End of contract Show less

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  Accenture

  Feb 2023 - Aug 2023

  Integration Testing And Business Analyst

  Demonstrated proficiency in end-to-end testing strategies within the Workday HR system. Expertise in developing and implementing test plans, conducting manual and automated testing, and creating detailed test scenarios aligned with project requirements. Known for active participation in project meetings, meticulous defect tracking, and generating comprehensive testing reports. Skilled in designing end-to-end test cases, utilizing testing tools like JIRA and Confluence for efficient testing. Strong focus on web and mobile application testing, ensuring adherence to quality standards and timely project deliverables. Effective communication with stakeholders, proactive issue resolution, and meticulous documentation to support project success.Reason for leaving: International IT recession and end of project. Show less

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  Self-employed

  Aug 2023 - now

  Freelance Information Technology Consultant

  As a Freelance IT Consultant, I provided expert IT solutions and strategic advice to a diverse range of clients. My role involved understanding client requirements, designing and implementing IT systems, and ensuring seamless integration of technology into their business operations. Key responsibilities included:Conducting comprehensive IT assessments and audits.Developing and implementing customized IT strategies.Troubleshooting and resolving technical issues.Providing training and support to end-users.Managing multiple projects simultaneously and meeting tight deadlines.Collaborating with clients to optimize their IT infrastructure.Key Achievements:Successfully completed projects, enhancing client satisfaction and operational efficiency.Implemented cost-effective IT solutions that reduced client expenses by about 30%.Received positive feedback and repeat business from clients.Skills:IT Strategy DevelopmentSystems IntegrationTechnical Support and TroubleshootingProject ManagementClient Relationship Management Show less